Duties and Responsibilities
· Manage inbound calls in a timely manner, collecting information and entering it into the system.
· Ensure a smooth rental/reservation process for potential customers.
· Knowledge of processes and policies to create a successful interaction with current or future customers.
· Full understanding of the billing process and be able to process payments.
· Ability to provide excellent customer service.
Qualifications
· High School Diploma or GED.
· 1– 3 years of customer service experience in a Call Center environment preferred or customer sales-oriented position such as retail sales, restaurant, front desk, hotel, car rental, or other hospitality roles.
· Internet service that meets system needs and a separate workplace.
· Type 30 WPM or more
· Have a professional phone manner & ability to work independently.
· Maintain customer satisfaction.
· Demonstrate patience and professionalism.
· Ability to use tact and diplomacy to maintain harmonious relationships with customers in person and over the phone.
· Excellent verbal and written communication skills.
· The job requires a person to work weekends and holidays as needed.
Bilingual is a plus
SROA is an Equal Opportunity employer and uses the federal government E-Verify system to verify employment eligibility.
Storage Rentals of America is a growing self-storage company that strives to offer the best storage experience. Since we were founded in 2013, we've grown to 29+ million rentable square feet of self-storage properties across 650 locations and 32 states. Our company is driven by a passionate and dedicated team that thrives in innovating the self-storage industry.
OUR MISSION
Our mission is to cultivate an excellent workplace where employees can thrive, firmly believing that a positive and healthy environment serves as the foundation for success in providing clean and secure self-storage at an exceptional value in the communities we serve.
Our Values
Integrity
We will do the right thing.
Respect
We maintain an environment in which the wellbeing and dignity of each customer and co-worker is valued.
Teamwork
We support each other and recognize outstanding performance.
Service
We care about our employees, customers, and our communities.
Continuous Improvement
We are problems solvers.
A Strong Team
At SROA, we believe our people are our most important asset in providing the best storage rental experience to our customers. We treat others the way we want to be treated and we create an environment that supports the feeling of inclusion and belonging. We reward outstanding performance and encourage our team to grow to reach their full potential. We know that an experienced and knowledgeable team is key to running a successful business. One that our customers can be confident doing business with. That's why we aim to attract the best candidates for every position.
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