Job Description

WHAT YOU’LL DO:

• Answer incoming phone calls, assist with scheduling appointments, and answer all questions about our services.
• Ensure that all additional service opportunities are presented to the customers in a confident manner including "why" the service would be beneficial to the experience.
• Answer each call thoroughly, yet efficiently, ensuring all information is correctly obtained from the customers.
• Demonstrate effective problem solving and customer relation skills.
• Communicate information clearly and accurately to the customers through the appropriate written and verbal means.
• Provide feedback to supervisors on processes and customer interactions as necessary.

YOUR SKILLS AND EXPERIENCE:

We’ll provide training and information to make sure you’re comfortable in your new role, however, we’re looking for you to come to the table with the following skills and/or experience:

• High school diploma or a combination of education and experience
• Strong grammar and communication skills
• Strong computer skills and the ability to use multiple systems at the same time, while answering calls
• Demonstrated success in providing exceptional customer service on the phone and via email
• Fluent English required; English and Spanish would be beneficial
• Perform at, or above, the company's expectations including maintaining appropriate performance levels for Individual Talk Time, Quality, Sales percentage, etc.
• Demonstrate regular attendance and adherence to call center schedule