Job Description

Call Center Agent - Full-Time

Department: Contact Center

Employment Type: Full Time

Location: Remote - USA

Reporting To: Contact Center Management

Compensation: $16.00 - $17.00 / hour

PATLive is seeking skilled and personable individuals for a remote role handling incoming calls for the Florida Department of State, Division of Corporations. This position requires excellent customer service skills and a professional phone presence. If you're looking for a remote opportunity with a reputable company, we encourage you to apply.

We currently prefer candidates from Florida, Georgia, North Carolina, Tennessee, and Texas for existing job opportunities.

Key Responsibilities

We Are Looking For:

• Exceptional Communication: You possess excellent interpersonal skills, demonstrating friendliness and patience in a fast-paced, high-volume call environment.
• Full-Time Availability: You are available to work a consistent Monday through Friday schedule, 8:00 AM to 5:00 PM EST.
• Technical Proficiency: You are comfortable using computers and navigating software applications.
• Required Equipment: A high-quality wired headset, keyboard, and mouse are required for optimal performance.
• Dedicated Workspace: You have a quiet, distraction-free home office environment.
• Residency: We currently prefer candidates from Florida, Georgia, North Carolina, Tennessee, and Texas for existing job opportunities.
• Background Check: You are able to pass a background check.

Skills, Knowledge and Expertise

Minimum Requirements:

• Reliable Internet: A stable, wired internet connection to your Wi-Fi router or cable modem, with a minimum speed of 20 Mbps download and 5 Mbps upload.
• Professional Equipment: A high-quality wired headset, keyboard, and mouse are required for optimal performance.
• Schedule Availability: Candidates must be available to work a Monday through Friday schedule, from 8:00 AM to 5:00 PM ET.
• Residency Requirement: We currently prefer candidates from Florida, Georgia, North Carolina, Tennessee, and Texas for existing job opportunities. We kindly request that individuals residing outside of these states refrain from applying.

Benefits

Pay

• $16 per hour (English)
• $17 per hour (Spanish)

Benefits

• Remote Work Flexibility: Enjoy the convenience and comfort of working from your home.
• Comprehensive Paid Training: Receive thorough training to ensure your success in the role.
• Robust Benefits Package:
  • Medical, Dental, and Vision Insurance
  • Life Insurance
  • Supplemental Benefits
  • 401K Retirement Savings Plan
• Generous Time Off: Benefit from paid holidays and paid time off.

We currently prefer candidates from Florida, Georgia, North Carolina, Tennessee, and Texas for existing job opportunities.