Job Description

• We are seeking a highly motivated and customer-oriented Call Center Agent with prior experience in a Freezone environment. The ideal candidate will be responsible for handling inbound and outbound calls, responding to customer inquiries, and providing accurate information and support in a timely and professional manner.

  Key Responsibilities:

  • Handle inbound and outbound customer calls efficiently and professionally.
  • Provide accurate, valid, and complete information to clients based on the Freezone's services, processes, and regulations.
  • Address customer inquiries, concerns, and complaints with empathy and professionalism.
  • Escalate unresolved issues to the appropriate departments in a timely manner.
  • Maintain detailed records of customer interactions, transactions, feedback, and complaints.
  • Meet performance metrics including call quality, response time, and customer satisfaction.
  • Stay up-to-date with Freezone procedures, policies, and updates to ensure accurate communication with clients.
  • Collaborate with internal teams to resolve customer issues and improve service delivery.

• Requirements:

  • Proven experience working in a Freezone environment (e.g., customer service, administrative, or licensing support roles).
  • Minimum of 3 years in a customer service or call center role.
  • Excellent communication skills in English (Arabic is a plus).
  • Strong problem-solving and interpersonal skills.
  • Ability to work under pressure and manage multiple tasks.
  • Proficient in MS Office and CRM systems.
  • Flexible to work shifts, including weekends if required.

• Preferred Qualifications:

  • Familiarity with UAE Freezone regulations and services.
  • Experience handling inquiries related to business setup, licensing, or visa processes in Freezones.
  • Multilingual capabilities are a plus.