Job Description
Call Center Agent - Division of Elections
Department: Contact Center
Employment Type: Full Time
Location: Remote - USA
Reporting To: Contact Center Management
Compensation: $16.00 / hour
PATLive is seeking skilled and personable individuals for a remote role handling incoming calls for the Florida Department of State, Division of Elections. This position requires excellent customer service skills and a professional phone presence. If you're looking for a remote opportunity with a reputable company, we encourage you to apply.
We currently prefer candidates from Georgia, North Carolina, Tennessee, and Texas for existing job opportunities.
Key Responsibilities
Your Daily Impact:
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Inbound Call Management: Handle a high volume of incoming calls for the the Florida Department of State, Division of Elections, assisting Florida voters, ensuring every caller receives outstanding service.
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Exceptional Customer Care: Deliver courteous, professional, and accurate assistance to all incoming callers, ensuring an excellent service experience from start to finish.
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Effective Resolution: Actively listen to and resolve caller questions and concerns with clarity, patience, and empathy.
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Professional Phone Presence: Maintain a clear, confident, and articulate verbal demeanor, serving as a positive and trusted voice.
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Engaging Communication: Translate complex information into friendly, easy-to-understand guidance while building a strong rapport with callers.
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Compliance & Quality Assurance: Strictly adhere to established program guidelines, operational policies, and standard call-handling procedures to ensure quality control.
Skills, Knowledge and Expertise
What We’re Searching For:
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Exceptional Communication: You possess excellent interpersonal skills, demonstrating friendliness and patience in a fast-paced, high-volume call environment.
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Full-Time Availability: You are available to work a consistent Monday through Friday schedule, 8:00 AM to 5:00 PM ET.
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Technical Proficiency: You are comfortable using computers and navigating various software applications.
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Dedicated Workspace: You have a quiet, distraction-free home office environment.
Minimum Requirements:
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Reliable Internet: A stable, wired internet connection to your Wi-Fi router or cable modem, with a minimum speed of 20 Mbps download and 5 Mbps upload.
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Professional Equipment: A high-quality wired USB plug in headset, keyboard, and mouse are required for optimal performance.
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Background Check: You are able to pass a background check.
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Residency Requirement: We currently prefer candidates from Georgia, North Carolina, Tennessee, and Texas for existing job opportunities. We kindly request that individuals residing outside of these states refrain from applying.
Benefits
Pay
- $16 per hour (English)
- $17 per hour (Spanish)
Benefits
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Remote Work Flexibility: Enjoy the convenience and comfort of working from your dedicated home office space.
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Comprehensive Paid Training: Receive thorough training to ensure your success in the role.
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Robust Benefits Package:
- Medical, Dental, and Vision Insurance
- Life Insurance
- Supplemental Benefits
- 401K Retirement Savings Plan
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Generous Time Off: Benefit from paid holidays and paid time off.
We currently prefer candidates from Georgia, North Carolina, Tennessee, and Texas for existing job opportunities.
