Job Description

About the Role:

Tafaseel BPO is hiring on behalf of a valued client for the role of Call Center Agent – Community Management The ideal candidate will have prior experience in handling community or resident-related inquiries, and will play a key role in ensuring a high-quality experience for community members through prompt, courteous, and knowledgeable customer service.

This role is perfect for candidates who are empathetic, solution-oriented, and familiar with working in community-driven environments.

Note: Priority will be given to candidates who are currently on a sponsored visa

Key Responsibilities:

• Respond to incoming calls, emails, and other communication channels from residents or community members.

• Handle service requests, general inquiries, and complaints in a professional and timely manner.

• Log all interactions accurately using CRM or other ticketing systems.

• Provide accurate information about community policies, events, and services.

• Escalate complex or unresolved issues to supervisors as needed.

• Maintain a customer-focused approach while managing a high volume of interactions.

• Coordinate with internal departments to ensure follow-up and resolution of requests.

• Uphold client service standards and represent the community positively at all times.

Candidate Profile:

• Previous experience in community management, real estate, or residential services is strongly preferred

• 1–3 years of experience in a call center or customer service role.

• Strong communication and interpersonal skills.

• Ability to remain calm and efficient under pressure.

• Familiarity with CRM systems and basic Microsoft Office tools.

• High level of professionalism and attention to detail.

• Bilingual skills may be an advantage depending on the client’s needs.