Job Description

The Call Center Agent receives calls to resolve basic and routine customer concerns in a timely and professional manner. Responds to email and text correspondence, applying appropriate resolution. Act as a liaison between the branch and the customer in order to achieve the highest level of customer satisfaction.

RESPONSIBILITIES:

• Speaks with customers to answer product and service questions and suggest information about other products and services
• Opens customer accounts by recording account information
• Maintains customer records by updating account information
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Maintains financial accounts by processing customer adjustments
• Recommends potential products or services to management by collecting customer information and analyzing customer needs
• Prepare product or service reports by collecting and analyzing customer information
• Contributes to team effort by accomplishing related results as needed
• Build sustainable relationships with customers

QUALIFICATIONS:

• High School Diploma
• 2+ years of experience in a customer service/call center setting
• Strong phone and verbal communication skills
• Strong active listening skills
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively
• Ability to talk on the phone and type on the keyboard simultaneously

WE OFFER:

• Competitive pay and comprehensive benefits package- Life is expensive! We believe in paying well.
• Affordable health care packages that include medical, dental, vision and life insurance
• 401K, PTO, Company Paid Holidays, Paid Vacation
• Your job is safe with us. We are a fast-growing company, which means you will have opportunities to advance your career – we promote from within!
• Do you want to work with your friend? We offer a referral bonus!
• Fun team celebrations year-round!

This is a non-exempt, hourly position with a pay range of $18–$22 per hour, depending on experience.