Air Conditioning Contractors of America (ACCA)

Call Center Agent

Air Conditioning Contractors of America (ACCA)  •  $21/hr  •  Clinton Township, MI (Onsite)  •  3 hours ago
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Job Description

The call center agent is responsible for assisting in the administration, field productivity, and field profitability of the Service Department. The incumbent also assists the Call Center Manager in achieving the applicable sections of the corporate strategic plan.

Benefits

  • Paid Training
  • Careers Advancement Opportunities
  • Competitive Compensation
  • Year-Round Work
  • Spiffs, Rewards, & Employee Contests
Initiative, integrity, organizational, and supervisory skills are essential to achieving departmental and corporate goals in this position. Job-related contact can occur with virtually all demographic groups, with the majority of daily contacts being with service customers. Representative duties include:

  • Assisting the Call Center Manager in the planning, organizing, and coordination of department resources and goals.
  • Scheduling service jobs taking into consideration the expected complexity of the job versus the experience and capabilities of available technicians.
  • Cooperating with all Department Managers in support of all facets of the Service Department's goals and objectives.
  • Helping in the resolution of customer complaints in a timely, efficient and cost-effective manner, and reporting all such incidents to the Service Manager.
  • Performing related staff-level duties as directed by the Call Center Manager.
Job Qualifications:

  • Proven experience in a customer service environment preferably in HVACR contracting or building services industry.
  • Excellent oral and written communication skills, including the ability to work with diverse customer groups, all personnel levels in the HVACR field, suppliers, and the hearing impaired.
  • Skill and ability to sell service jobs and service contracts, face-to-face, in a letter, and on the phone.
  • Current (state) driver’s license.

Compensation: $17.00 - $21.00 per hour

There are many exciting options for a career in HVACR waiting to be explored.

If you’re looking for a career that offers flexibility, job stability, strong pay, benefits and more, then you’ve come to the right place!

Air Conditioning Contractors of America (ACCA)

About Air Conditioning Contractors of America (ACCA)

The Air Conditioning Contractors of America (ACCA) is the national association of heating, ventilation, air conditioning, and refrigeration contractors.

HVACR contractors are a pillar of the American economy, responsible for our fresh food supply, ensuring modern medicine is possible, keeping information technology centers operational, and providing essential comfort and fresh air to every home, hospital, and building.

ACCA writes the nationally-recognized and manufacturer-recommended installation and maintenance standards used by professionals to ensure quality work for their customers.

We offer the best educational services in the industry, including online training, in-person classes, and an annual conference that brings together the best contractors from across the country for exciting educational content.

ACCA is the only contracting association fighting for contractor interests before legislators, regulators, manufacturers, distributors, and the media.

We build standards-driven accreditation programs that help contractors differentiate themselves in a competitive market.

And we stand up every day for our belief that, yes, some contractors are better than others!

Industry
Nonprofit & NGOs
Company Size
201-500 employees
Headquarters
Alexandria, Virginia
Year Founded
1968
Website
acca.org
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