ICAP Employment Solutions

Call Center Agent

ICAP Employment Solutions  •  Thessaloníki, GR (Onsite)  •  11 hours ago
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Job Description

ICAP Employment Solutions, on behalf of a client, based in Thessaloniki, is currently looking a Call Center Agent.

Key responsibilities include:

  • Handling inbound customer calls and inquiries in a professional manner
  • Logging and updating customer cases accurately in the CRM system
  • Resolving billing and account issues, as well as addressing customer complaints
  • Providing detailed product and service information, including troubleshooting support
  • Supporting customers through chat, email, and social media channels

Requirements

  • High school diploma or equivalent
  • 1+ year of experience in a call center or customer support environment
  • Experience handling inbound customer support via phone, chat, and email
  • Comfortable using CRM systems and basic computer tools (email, chat platforms, web applications)
  • Experience working to KPIs or targets in a customer support or call center setting

Benefits

  • Working Hours: Monday - Friday , 09:00-17:00
ICAP Employment Solutions

About ICAP Employment Solutions

ICAP Employment Solutions has been successfully operating since 1999 with branch offices in five Greek cities (Athens, Thessaloniki, Larisa, Patra, Heraclion) and has a strong presence in Southeastern Europe, with subsidiaries in Bulgaria and Cyprus, offering end to end recruitment solutions.

With more than 2.500 employees working at its clients’ premises, ICAP Employment Solutions is distinguished for its consistency in offering services that add real value to customers.

The company’s customer portfolio consists of clients from various sectors, such as Banking, Insurance, Manufacturing, Telecommunications, Tourism, Retail, Information Technology and Health , Energy Sectors.

In 2015, ICAP Employment Solutions received, in the context of HR Community Awards, the bronze award in the category “Transboundary HR Management”. The division of Employment Solutions provides a wide range of services.

Industry
Consulting & Advisory
Company Size
11-50 employees
Headquarters
Athens, GR
Year Founded
1999
Website
icapemploymentsolutions.com
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