Job Description

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Communicating with customers & respond promptly and
professionally to customers' inquiries through various channels via (phone,
email, chat, & in-person…..)
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Processing orders, requests, forms & applications.
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Providing feedback on the efficient customer services process.
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Recording new customers leads on Customer Relationship Management
(CRM) system.
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Investigate and resolve customers’ issues and complaints, providing
solutions that meet or exceed customers’ expectations.
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Maintain a thorough understanding of company products, services,
and policies to provide accurate information and assistance.
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follow-up on unresolved issues or pending requests to ensure
customer satisfaction.
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Gather customer feedback and report trends or recurring issues to
management for continuous improvement.
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Work closely with other team members and departments to address
customer needs and enhance the overall service experience.
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Responsible for monitoring Amlak’s social media pages and reporting
any problems.
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Participates in needed marketing and market researches from
Marketing Department.