● Customer Care Representative Full-Time
● Reports to Customer Care Team Lead
● 100% Remote -- work from home!
RESPONSIBILITIES:
● Answer customers' inquiries with exceptional customer service skills (with an opportunity to be trained on all of our responsive channels depending on volume needs)
● Delivers quality customer satisfaction with every contact
● Meets key individual productivity metrics in line with department goals
● Displays understanding and follow through with policies and guidelines
● Communicate to management regarding issues
● Other duties as assigned
SKILLS:
● Strong verbal and written communication skills
● Fast typing speed (at least 50 wpm or above)
● Tech-savvy and a fast learner
● Customer-focused
● Ability to work under stress to achieve targets
● Previous experience with Zendesk is a plus
● College degree or equivalent preferred
EQUIPMENT, INTERNET AND WORKSPACE REQUIREMENTS:
● A desktop or laptop (2015 or newer, Mac or PC)
● A voice-capable headset, and a webcam to carry out training and work duties.
● Access to high-speed internet with hardwired (ethernet) capability (at least 100 Mbps download speed) with no latency when handling contacts, and communicating with peers/managers via Slack or Zoom.
● A (non-public) dedicated workspace that is free from noise or distraction
Welcome to PerunHR, where innovation meets entrepreneurship, and where your success is my top priority. I am Stefan Markovic, the founder and driving force behind this venture. With over 8 years of industry experience, I've honed my expertise in talent acquisition, project management, job description creation, resume optimization, recruitment consulting, RPO (Recruitment Process Outsourcing), and BPO (Business Process Outsourcing) services.
PerunHR stands out through an unwavering commitment to excellence, a dedication to innovation, and a deep understanding of the importance of personalized service. Every client is unique, and my services are meticulously tailored to your specific requirements.
When you partner with PerunHR, you're not just a client; you're a collaborator in a journey toward success. Your goals become my goals, and together, we'll conquer new horizons. Your success story starts here with PerunHR and Stefan Markovic.
