Job Description

Job Title: Call Attendant

Where YOU work, makes a difference.

Life is precious and every moment matters. CannAmm is helping Canadians achieve a healthy future with care and wellness solutions that are convenient, understandable, and accessible. When you join our team, every day is an opportunity to get better and be inspired. It’s an environment where you can grow your career in any direction you choose. We’re evolving our technology and optimizing our processes, so you can do your best work, make a meaningful impact, and thrive.

Are you our next Call Attendant?

This position is a team member of the CannAmm Booking Team responsible for booking appointments for Occupational Health needs. The Call Attendant will interact with many of the front-line staff of other functional groups within CannAmm including MROAs, Client Care, and Collection Site Services. The position is that of a front-line-facing CannAmm employee who will be interacting consistently with company representatives, donors, and collectors.

Status: Permanent Full-Time (benefits eligible)

Vacancy Type: Replacement

Hours: 37.5 hours per week; Monday - Friday: between 8 am - 7:30 pm EDT, Saturday rotation 10 am - 6 pm EDT and Statutory holidays: 9 am - 5 pm EDT

Discipline: Customer Care

Workstyle: Remote (may need to be on-site for training if needed - not mandatory)

Location: Ontario, Alberta, Manitoba, British Columbia or Nova Scotia

Internal Posting Deadline: Friday, August 28, 2026

Why CannAmm is an amazing place for YOU:

• Join an award-winning "Top Employer" with meaningful and impactful career opportunities
• Access a health and wellness benefits program that supports you and your loved ones
• Grow and thrive with a dynamic, successful company through internal mobility opportunities
• Invest in your future through RRSP match benefits and an employee stock purchase program
• Experience a collaborative, diverse workforce that prioritizes dignity and respect for all

How YOU will make a difference:

• Phone Booking
• - Handle inbound/outbound calls to coordinate occupational testing
• - Notate and document all call information according to standard operating procedures.
• Web Booking
• - Action web booking requests promptly.
• - Handle outbound calls to coordinate occupational testing
• - Notate and document all call information according to standard operating procedures.
• Trouble Shooting and problem solving
• - Troubleshooting problem bookings to ensure that any issues are resolved with minimal impact on the client.
• - Must be able to identify and escalate priority issues to the correct department using the chain-of-command protocol.
• Provide excellent Customer service and Professionalism
• - Communicate with clients, leadership and peers via both phone and email respectfully, politely and professionally
• - Responsible for maintaining the accuracy of all bookings to ensure that all proper protocols are observed and followed.
• - Maintain thorough knowledge of call center processes and adapt to changes required.
• - Maintain excellent communication with internal departments to ensure continuity when releasing information externally.
• - Maintain a low error rate.
• - Reliable attendance and prompt arrival to scheduled shifts.
• Other Duties as assigned by the Call Centre OPS Manager/Supervisor.

What YOU bring to the role:

• High School diploma
• Must be flexible to meet operational requirements as the hours and weekend work vary to accommodate clients across all time zones.
• Bilingualism is an asset.
• Must be highly motivated and self-directed, adaptable to new and changing situations, as well as priorities, and able to cope with a high-paced, stressful work environment.
• Excellent organizational, planning, and prioritizing skills.
• Computer/Data Entry knowledge
• Proficient with Cantrak
• Excellent oral and written communication skills including a good command of the English language as well as good spelling ability.
• Strong interpersonal skills demonstrating tact and diplomacy are required when dealing with both internal staff and external clients.
• Must work effectively and professionally under minimal supervision and exercise good judgment.

Working Conditions:

• Work from home
• May need to be on-site for training if located in Edmonton, AB or North Bay, ON

Passionate about supporting healthy lives with commitment and care? Please apply today and let us open the door to your extended career journey.

CannAmm is proud to be an equal opportunity employer committed to the attraction, selection, advancement, and fair treatment of all individuals. We believe that our diversity is our strength, so we employ a diverse workforce and respect the needs of all our employees.

In accordance with provincial legislation and our Accommodation Policy, a request for accommodation will be accepted as part of the CannAmm hiring process.