VINFAST

Call Agent (English line/ Night shift)

VINFAST  •  Hanoi, VN (Onsite)  •  6 days ago
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Job Description


Job responsibilities:


  • Receive and provide advice on customer calls through phone, email, website, and other online support channels quickly and efficiently

  • Respond to customer inquiries regarding VinFast products and services as assigned by management

  • Survey customer opinions, satisfaction levels related to product quality, services, and after-sales programs

  • Implement customer care programs according to the plan


Requirements


Job requirements:


  • Have minimum 02 years of experience in an equivalent position in the Customer Care, Call Center or related field

  • Work in night shifts

  • Fluent in English (4 skills)

  • Be creative, progressive, constantly learning

  • Be able to work at a fast pace and under high pressure

  • Have ability to listen effectively to identify core problems and resolve them

  • Have good communication skills


We appreciate your interest in this opportunity. Given the high volume of applications, we will only be able to contact shortlisted candidates. We value your understanding and patience in this process. Thank you for your interest and cooperation.

VINFAST

About VINFAST

VinFast - a member of Vingroup – envisioned to drive the movement of the global smart electric vehicle revolution. Established in 2017, VinFast owns a state-of-the-art automotive manufacturing complex with globally leading scalability that boasts up to 90% automation in Hai Phong, Vietnam.

Strongly committed to the mission for a sustainable future for everyone, VinFast constantly innovates to bring high-quality products, advanced smart services, seamless customer experiences, and pricing strategy for all to inspire global customers to jointly create a future of smart mobility and a sustainable planet. Learn more at: https://vinfastauto.com.

Industry
Automotive & Mobility
Company Size
5,001-10,000 employees
Headquarters
Cat Hai, VN
Year Founded
Unknown
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