Job Description

Reporting directly to senior claims leadership, this position is responsible for overseeing the daily operations and overall performance of a workers’ compensation claims unit consisting of Claims Specialists and Claims Assistants. The role includes coaching and mentoring staff, monitoring claim handling quality and compliance, conducting performance evaluations, and implementing corrective action when necessary. This individual will ensure claims are managed in accordance with applicable regulations, internal standards, and client service expectations.

Essential Duties & Responsibilities

• Oversee the performance and productivity of assigned claims staff.
• Complete performance evaluations and provide ongoing coaching, mentoring, and feedback.
• Maintain authority for claim approvals within assigned financial limits.
• Monitor selected claim files, including:
  • High exposure claims
  • Subrogation matters
  • Delayed or denied benefit files
  • SIU-referred claims
  • Coverage dispute files
• Ensure claims are handled in compliance with applicable workers’ compensation laws and company guidelines.
• Prepare and provide reports, records, and claim information as required by clients or service agreements.
• Address personnel matters promptly and communicate significant developments to leadership.
• Promote teamwork and collaboration across departments.
• Identify and develop backup leadership within the team.
• Conduct regular claim audits to evaluate file quality, compliance, and overall claim handling effectiveness.
• Assist with additional projects and responsibilities as assigned by management.

Qualifications & Experience

To perform successfully in this role, candidates should demonstrate strong leadership, technical claims expertise, and sound decision-making abilities.

Preferred Qualifications

• Bachelor’s degree or equivalent combination of education and relevant experience.
• 5+ years of progressive workers’ compensation claims experience.
• Prior leadership, supervisory, or mentoring experience preferred.
• Strong knowledge of California workers’ compensation laws and claims handling practices.
• Experience managing complex claims and negotiating settlements.
• Ability to provide guidance on technical claim matters and improve team performance.

Core Competencies

Leadership & Team Management

• Motivates and develops team members
• Provides constructive performance feedback
• Encourages collaboration and accountability
• Builds trust and drives positive team culture

Project & Change Management

• Effectively manages projects and priorities
• Communicates updates and process changes clearly
• Supports teams through operational changes and process improvements

Operational Excellence

• Maintains high standards for quality and compliance
• Identifies opportunities for process improvement
• Demonstrates strong organizational and decision-making skills

Compensation

• Salary Range: $100,000 – $110,000 annually

Actual compensation may vary based on experience, qualifications, geographic location, and overall skill set.

Benefits

Comprehensive benefits package may include:

• Medical, dental, and vision coverage
• Health savings and flexible spending account options
• Life and disability insurance
• 401(k) with company match
• Paid time off and company holidays
• Professional development and career advancement opportunities
• Employee wellness and assistance programs

Here at Canon Recruiting, People are our priority, and we are committed to Include Diversity in every segment of who we are. It is only through our Diversity; we are made a stronger organization and increase our ability to provide top tier candidates that our clients have come to know Canon for. We have an inclusive environment all employees are celebrated for their unique differences. The different perspectives and experiences of our workforce give us the competitive advantage that is essential for success in an ever-changing market. By promoting inclusion with the same enthusiasm, we devote to quality and competency and using the experience from a diverse assortment of backgrounds and experiences, Canon is able to improve the services and value we deliver to clients, employees, and customers. At Canon, Diversification and Inclusiveness are much more than a corporate ambition; they are a critical component in our daily corporate life. Canon Recruiting is committed to a diverse and inclusive workplace. Canon Recruiting is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. The pay range for this position is listed above. Base pay information is based on market location. We will consider for employment qualified applicants with arrest and conviction records. Our range of benefits may include health care and 401(k) savings plans. For individuals with disabilities who would like to request an accommodation, please email our HR team hr@canonrecruiting.com