Job Description

• Do you have a keen eye for planning & prioritizing corrective maintenance activities?
• Are you a strong communicator?
• Are you comfortable working directly with customers or end users?

If that sounds like you, keep reading.

Tell me about the company...

eStruxture Data Centers is an award-winning company and the largest Canadian-owned data center provider with locations in Montreal, Toronto, Vancouver, and Calgary. Our solutions are designed to give customers more: more locations, more capacity, more connections that enable them to run modern, demanding enterprise applications, and offer their business the control to rapidly scale in response to unpredictable changes in business processes. eStruxture provides access to an ecosystem of almost 1,000 customers that trust and depend on our infrastructure and customer support, including carriers, cloud providers, media content, financial services, and enterprise customers. eStruxture offers colocation, bandwidth, security and support services to customers across Canada in its 15 carrier and cloud-neutral facilities.

Everything starts with our dedicated and talented team. As an award-winning industry leader, our data centers help our customers improve network connectivity, redundancy, and uptime, scale up or down, increase cost savings, and provide a high level of physical security. This would be unachievable without the people of eStruxture.

Tell me about the job...

As a Electrician - Data Center Operator, you’ll be on the front lines of daily operations at one of our mission-critical facilities. Your role will involve managing the day-to-day operations, maintenance, and optimization of the electrical and mechanical infrastructure supporting eStruxture’s mission-critical facilities. You will be responsible for facility monitoring, preventative maintenance, optimization, health and safety, incident response/reporting, as well as planning & prioritizing corrective maintenance activities. You’ll report directly to the Data Center Manager and play a key part in ensuring our infrastructure performs reliably and efficiently.

OK, I'm interested! Tell me more about the key responsibilities of the position...

The duties and responsibilities include but are not limited to:

Responsible for Facility Health & Safety

• Management of both preventative and corrective infrastructure maintenance
• Develop, maintain, and adhere to procedural and technical documentation
• Respond to fault conditions, diagnose, and assist with root cause analysis/repair/remediation
• Management of local data center infrastructure and asset lifecycle
• Compliance with relevant CSA, SSAE 18, ISO and PCI controls
• Participate in weekly change management meetings, presenting to the Change Advisory Board, working with vendors and team members to create supporting MOPs, SOPs, and EOPs
• Identifying areas for operational optimization, adhering to best practices
• Monitoring of local data center infrastructure

Supporting site operations

• Vendor/Contractor coordination and supervision
• Ensure timely resolution and/or escalation of customer issues
• Ensure physical and remote security policies and procedures are being strictly followed
• Create trouble tickets, log site visitors, and carry out shipping and receiving procedures
• Provide best in class customer service
• Maintain cleanliness of the data center and facility areas
• Rack and stack various IT hardware into racks
• Install and test copper and fiber cables throughout the data center and various computer rooms

Working Conditions

• Full-time role: Minimum 40 hours/week (Monday–Friday).
• Rotating on-call responsibilities (typically 1 week every 3–4 weeks).
• Occasional evening, weekend, or extended hours may be required.
• Some roles may include 24x7 shiftwork depending on location.
• Interaction with customers and vendors is routine.

What experience, certifications, and skills do you need?

Experience

• 4+ years’ experience in data center, facility, or in mission critical environments.
• Experience working with Electrical & Mechanical systems with an emphasis on building operations, including BMS/EPMS and BAS systems & software. *
• Experience with ticketing systems and ITIL principles*

Education/Certification/Designation

• Electrical certifications an asset - Journeyman Electricians, Electrical Engineering Technologists etc. *
• Mechanical/HVAC certifications an asset *
• CPR, AED, AWP certifications an asset
• Ability to obtain Reliability Clearance Status (+5 years Canadian residency)
• ASP training an asset

Competencies

• Excellent written and verbal communication skills including report writing/document control
• Extremely process driven and high degree of quality, precision and care needed.
• Understanding of Data Center Tiering classifications (UTI) as well as thermal guidelines and policy (ASHRAE TC9.9 etc.)
• Able to deliver independently and take lead on local initiatives.
• Strong organizational skills, with the ability to multi-task and prioritize
• Working knowledge with Microsoft Word, Excel, Visio, and PowerPoint
• Physically able to lift up to 50LBS, Climb Ladders/Work at heights

Technical Skills/Knowledge

• Strong Knowledge of Electrical, Mechanical, and Life Safety Systems including the following:
• MV/LV Power Distribution Equipment (25kV/13.8kV/480V/277V), UPS’s, ATS’s, Emergency Generator Systems, Automation/PLC’s/VFD’s etc.
• CRAC/AHU’s/FCU’s, Condensers, Pumps, Compressors, Control Logic etc.
• Strong troubleshooting & analytical skills
• BMS/EPMS/CMMS Operator Knowledge

*Assets, not mandatory.

Security Considerations

All offers are subject to the successful completion of a background check. Security clearance may be required for this role.

Ready to level up your career? We’d love to hear from you.