Job Description

Responsible for providing information to team members and guests about casino events and amenities. Supervision all cage team members in the performance of their duties.

• Maintain strict confidentiality relative to financial information, operating systems, company policies and procedures, marketing plans, and employee and guest information

• Responsible for the supervision and performance of the cage and employees during the shift

• Evaluate team members on job performance

• Assist and advise other departments and company team members, as necessary, to assure the success of the cage and the company overall

• Ensure all company standard operating procedures, gaming regulations, federal regulations (Title 31 compliance) are being followed

• Administer disciplinary action as necessary

• Other duties as assigned

• Two to five years’ experience in cage operations or banking experience preferred.
• Must be able to obtain a valid state gaming license.
• Ability to communicate all events, promotional activities and facilities available to guest.
• Maintain a fun and friendly attitude and provide for a safe and clean work environment.
• High School diploma or equivalent

ADDITIONAL REQUIREMENTS

• Ability to stand for long periods of time.

• Ability to perform assigned duties under frequent time pressure in an interruptive environment.

• Casino environment exposed to bright lights, noise, changing temperatures and smoke which might include a boat and/or floating barge and hotel

• Mobility to include bending, reaching, prolonged standing and walking, accessing and lifting items from floor level to six feet high

• Normal sense of smell, touch, sound and vision range

• Eye/hand coordination and manual dexterity

• Work area is subject to variable temperatures

• May be subject to smoking environment and moderate noise

GUEST SERVICE (INTERNAL/EXTERNAL) STANDARDS Employee is required to meet and deliver our core values, service standards, and family style service.

PERFORMANCE REQUIREMENTS: Must have the ability to provide internal/ external guests with service excellence, have excellent communication skills and observation skills, and have an easygoing demeanor to ensure a fun and safe environment for our guests. Above average speech – both speaking and reading/writing English. Need excellent interpersonal skills. Work requires schedule flexibility which may include days off, nights, weekends, holidays, and overtime as needed.