Job Description

Core Responsibilities:

 Supervise Cage Cashiers and Main Bankers; provide direct oversight and direction during assigned shifts.

 Monitor compliance with New York State Video Lottery regulations, internal controls, and company procedures.

 Assist in creating and managing shift schedules for cashiers and main bank staff.

 Issue cashier banks/drawers; track and manage cash flow through all cages during the shift.

 Direct and support cashiers in handling transactions, resolving guest issues, and maintaining service standards.

 Maintain accurate cash balances; perform shift reconciliations and variance investigations.

 Train associates on procedures, regulations, equipment, and guest service protocols.

 Coordinate with Security and Surveillance to ensure a safe environment for guests and employees.

 Handle escalated guest concerns and large money transactions professionally.

 Role model the company’s guest service program; treat all guests and associates individually and professionally.

 Support the Cage Manager with operational reports, staffing needs, and process improvements.

 Other duties as assigned.

Qualifications/Requirements:

 High School Diploma or GED required; Bachelor’s degree or equivalent experience preferred.

 Minimum of three (3) years of progressive supervisory experience in cage operations or cash

handling required or equivalent.

 Must be able to obtain and maintain a New York State Gaming License.

Skills & Abilities:

 Strong organizational, leadership, and communication skills.

 Intermediate proficiency in Microsoft Office (email, Word, Excel) for spreadsheets, data input, and record keeping.

 Solid understanding of cash management, reconciliation, and regulatory compliance.

 Basic math skills (addition, subtraction).

 Ability to thrive in a fast-paced, high-volume environment with large financial transactions.

Physical & Scheduling Requirements

 Able to lift and carry up to 30 pounds occasionally.

 Able to stand/walk for extended periods during shift.

 Required to work rotating shifts, including nights, weekends, holidays, and overtime as needed.