Job Description

Under the direction of the Supervisor, Cage Operations, the Cage Operations Support role is responsible for providing excellent service to guests, and support to departments that deal directly with casino guests. Provides support for Cash Dispenser Units (CDU), Automated Teller Machines (ATM), and Cash Recyclers.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Exchanges currency, coin, chips and monetary instruments. Completes necessary paperwork as outlined in the policies and procedures. Completes tip pool allocations in Casino Cash Trac (CCT). Complies with all IRS requirements for payout.
2. Services Cash Recyclers to ensure availability for team member use. Maintains inventory of currency, coupons, and monetary instruments held in the cage. Monitors money for counterfeit currency, coins, fraudulent identification, and monetary instruments. Services CDUs to ensure availability for guest use. Services ATMs to ensure availability for guest and team member use. Maintains security of cage carts.
3. Handles guest claims and reports to leadership, when applicable. Serves as a proactive team member in the Cage Operations department, by providing prompt, friendly service to both internal and external guests.
4. Ensures compliance with Tribal standards, State of California Gaming Compact, National Indian Gaming Commission (NIGC) Regulations, and Tribal Internal Controls. Completes Federal cash reporting requirements per Title 31 of the Bank Secrecy Act. Ensures control/protection of enterprise assets.
5. Performs other duties as assigned to support the efficient operation of the department.

EDUCATIONAL, EXPERIENCE AND QUALIFICATIONS

• High School diploma or GED required.
• Minimum of one year work experience required.
• Related, relevant, and/or direct experience may be considered in lieu of minimum educational requirements indicated above.

KNOWLEDGE, SKILLS AND ABILITIES (KSA)

• Must be able to complete counts accurately and efficiently.
• Must attend all applicable Title 31 training classes.
• Must always present and conduct themselves in a professional manner and maintains a high level of respect for team members, leaders, patrons, and the enterprise.

REQUIRED LICENSES, CERTIFICATIONS AND REGISTRATIONS

• At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.
• Select One of the Following for Driving Responsibilities:
• No Driving Responsibilities: Role does not require a driver’s license or insurance.

PHYSICAL REQUIREMENTS/ WORKING CONDITIONS – ENVIRONMENT

The physical demands and working environment described here are representative of those that an employee encounters and must be met by an employee to successfully perform the essential functions of this job.

• Primary work environment is in a climate-controlled office setting.
• Work requires travel to attend meetings, trade shows, and conferences.
• Incumbents may be required to work evening, weekend and holiday shifts.
• Must be able to work in a fast-paced, high-demand environment.
• Strength sufficient to exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects and/or move up to 40 pounds occasionally.
• Sedentary work: involves sitting most of the time. Constantly operates a computer and other
• office productivity machinery, such as a calculator, copy machine, and computer printer.
• Physical activities that apply to the essential functions of the position are balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, and repetitive motions.
• Hearing sufficient to hear conversational levels in person, via videoconference and over the telephone.
• Speech sufficient to make oneself heard and understood in person, in front of groups, in meetings,
• via videoconference and over the telephone.
• Visual acuity that meets the requirements of the position: The worker is required to have close visual acuity to perform an activity such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; expansive reading and visual inspection of employees, visitors or facility.
• Mobility sufficient to safely move in an office environment, walk, stoop, bend and kneel, and enter, exit and operate a motor vehicle in the course of travel to promotional events, meetings, conferences, trade shows and San Manuel properties.
• Endurance sufficient to sit, walk and stand for extended periods, and maintain efficiency throughout the entire work shift and during extended work hours.
• The employee may be exposed to fumes or airborne particles including secondhand smoke.

Reasonable accommodation will be made in compliance with all applicable law.

As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!