Job Description

The Cage Cashier & Caesars Rewards Representatives provides friendly, efficient, and accurate cashiering services for customers and Team Members. Provides “A” level customer service while enthusiastically promoting the Caesars Rewards program.

• Operates assigned bank or window according to procedure.

• Verifies previous count sheet from assigned bank or, if window, count sheet from the Main Bank.

• Counts down bank or window at end of each shift and reconciles to the cage accountability or window impressment.

• Transfers carts to and from the vault, cage, change banks, and poker room.

• Responsible for the operation of assigned bank or window according to regulations.

• Presents oneself as a credit to Caesars and encourages others to do the same.

• Operates coin wrapping equipment.

• Verifies coin transferred from main cage to vault.

• Greets and welcomes customers with a smile as a company representative.

• Serves as Caesars Rewards and customer service role model for other Team Members.

• Understands, values, and supports the Caesars Rewards program and special events, promotions, and player programs.

• Resolves customer issues according to the Family-Style Service model using Service Recovery tools.

• Constantly seeks ways to improve friendly, helpful service, and reduce customer waiting time to positively impact department’s customer service ratings.

• Effectively and enthusiastically communicates the benefits of the customer loyalty program and provides players with a compelling reason to play at Caesars every time.

• Cross sells property events (shows, promotions, etc.) and amenities (hotel, restaurants, etc.).

• Ensures each customer interaction results in increased customer confidence in Caesars Rewards.

• Knowledgeable about competitors’ programs and can make favorable comparisons.

• Promotes and executes customer promotions flawlessly.

• Creates and maintains customer accounts using Caesars computer systems.

• Issues comps in accordance with department comp and guidelines.

• Ensures data is accurate and maintains integrity of data.

• Meets the attendance guidelines of the job and adheres to regulatory, departmental, and company policies.

• Performs other duties as assigned.

• High school diploma or GED required.

• General cashiering background or prior money-handling experience required.

• Must be able to obtain Non-Key LA Gaming License and Responsible Vendor Certification.

• Must be able to count money and coins accurately.

• Must be able to read, write, speak, and understand English.

• Must be able to get along with co-workers and work as a team.

• Must be able to work any shift as well as fluctuating window times.

ADDITIONAL REQUIREMENTS

• Must be able to lift up to 50 lbs.

• Must be able to stand on feet for long periods of time.

• Must be able to bend, reach, kneel, twist and grip items.

• Must be able to respond to visual and aural cues.

• Must present a well-groomed appearance.

• Must be able to maneuver to all areas of the cashiering stations and vault.

• Must be able to work at a fast pace and in stressful situations.

• Must be able to work calmly and professionally in stressful situations.

• Must be able to tolerate areas containing secondary smoke, high noise levels, bright lights and dust.