Job Description

The Cage Cashier II is responsible for providing excellent guest service while accurately performing cash handling transactions in a fast-paced casino environment. This position processes guest transactions including cash advances, check cashing, chip redemption, jackpots, and ticket redemption while maintaining compliance with company policies, internal controls, and gaming regulations. The Cage Cashier II ensures accountability of assigned banks, balances transactions accurately, and maintains a high level of professionalism, confidentiality, and attention to detail at all times.

Essential Job Functions:

• Provides prompt, friendly, and courteous service to all guests while following company and gaming regulations. Conducts all transactions in a confidential manner.

• Money Handling, Regulatory Compliance.

• Cashes Chips, Fast Cash Tickets, Travelers Checks, Coupons and exchanges loose coin.

• Uses QCP workstation and processes automated & manual check cashing and credit card advances for guests.

• Completes guest enrollment process for QCP/ACM check cashing and credit card cash advances.

• Basic Computer Skills such as Word and Excel proficiency.

• Must be willing to learn, understand and adhere to all Title 31 requirements for reporting, record keeping and cash handling procedures for MIL’s, MTL’s, CTR’s and SARC’s.

• Accepts and assists with guest completion of check cashing applications.

• Records information regarding transactions on reports and forms.

• Maintains internal controls with reports describing errors and discrepancies.

• Completes required Title 31 entries to Monetary Instrument Log and Multiple Transaction Log.

• Collects and records required guest information for completion of Currency Transaction Reports.

• Activates players, cashes checks, issues markers, processes marker payments and marker transfers, both electronically and manually using CMS.

• Processes front money deposits & withdrawals using CMS. Processes wire transfers and found money.

• Processes Table game chip Fills and Credits using automated and manual systems.

• Rolls Marker and Chip Banks and completes void process for Table Fills & Credits.

• Monitors and maintains the NRT’s and the JXP from the computer. Fills, empties and services machines when appropriate.

• Prepares & issues slot wallets. Processes Slot & Poker Jackpots and Promotional Payouts and processes Reel Rewards issues and returns w/Slot Dept.

• Prepares & issues non-gaming banks, Prepares & issues slot wallets.

• Receives Dealer Tokes and maintains Front Money & Marker Banks.

• Processes employee transactions for Food, Beverage, Group Sales, Promotions, Table Games, Marketing and others as needed.

• Assists in all areas as needed in the NRT Bank.

• Team members will participate in all mandatory meetings and pre-shift BUZZ sessions

• All Team Members will follow the Everyone Greets Everyone (EGE) policy. It is the expectation that every team member, front or back of house, should proactively seek out opportunities to greet guests and their fellow team members daily. EGE policy states teams members should: acknowledge guests and fellow team members within 10 feet; initiate friendly verbal greeting within 5 feet; keep your head up, look around (“head on a swivel”); look for opportunities to greet guests and others; please remember that when you are on the floor, you are “on stage”.

• Collaborates with workgroup and all support departments to ensure player satisfaction. Communicate all relevant information to co-workers and management to maintain consistency and avoid potential problems. Works with team members to achieve common goals.

• Maintains high standards of courtesy, professionalism and discretion in all communications to, about, or with customers including their arrangements and finances. Maintains confidentiality of all player accounts. Maintains security and confidentiality of files, records, and lists.

Physical, Mental & Environmental Demands:

• Must be physically mobile with reasonable accommodation.
• Able to obtain a Gaming License
• Must have a high school diploma or GED
• Must be at least 21 years of age
• Must present a well-groomed appearance
• Must demonstrate the ability to add, subtract, multiply, and divide without the use of a calculator
• The Team Member will be exposed to a casino environment that may include noise, bright lights, and smoke.
• Must be physically mobile with reasonable accommodation
• Able to lift and carry up to 50 lbs. (e.g., bag of coins)
• Able to stand, walk, stoop, talk, hear, and reach at least 2 feet across a counter
• Must have manual dexterity and coordination to operate office equipment (including computers, jet sorts, and 10 keys), handle currency, tokens, coins, keys, and buttons
• Must have good close/ medium range vision with the ability to distinguish colors
• Able to tolerate secondary smoke, high noise levels, bright lights, and dust
• Able to work at a fast pace in mentally and physically stressful situations
• Able to walk and remain standing for 8 to 10 hours with breaks
• Able to safely push or pull a cashier cart when fully loaded
• Able to differentiate between various denominations of currency and chips.
• Must maintain professional composure in all situations (e.g., demanding or threatening customers and during periods of high business volume)

Qualifications

• Able to obtain a Gaming License
• Must have a high school diploma or GED
• Must be at least 21 years of age
• Must present a well-groomed appearance
• Must demonstrate the ability to add, subtract, multiply, and divide without the use of a calculator
• One-year previous United States currency money handling work experience preferred
• Must read, write, speak, and understand English
• Must be willing to serve customers from a variety of backgrounds
• Must be willing to work nights, weekends, and holidays and work overtime
• Able to pass mandated regulation and department testing