Job Description

The Cage Cashier is responsible for providing superior service to both internal and external guests. Responsibilities include performing cash transactions and Caesars Rewards transactions.

JOB DUTIES AND RESPONSIBILITIES

The following statements are intended as general examples of the duties of this position and are not all-inclusive.

• Has the ability to work effectively and courteously with fellow employees

• Responsible for superior customer relations

• Responsible for various cash transactions: cashing tickets, chips, giving correct change, and other cash related transactions

• Responsible for accurately counting and recording assigned funds and making exchanges of funds throughout the shift

• Keeping cash drawer balanced and impressed and ensuring that all casino funds are secured when not in use

• Verifying and documenting personal identification information for checks and cash advance transactions

• Comply with all company standard operating procedures, gaming regulations, and federal regulations, including Title 31 compliance

• Issues players cards for new and existing accounts while explaining benefits and other related perks associated with Caesars Rewards

• Provide guests with information of events and promotions at Isle of Capri Casino Hotel Boonville

• Completes all company-required training within designated time frames

• Act in ways that will surprise and delight our guests. Leave guests with positive feelings about our property and establish/maintain relationships with them. Approach each situation with a “yes we can” attitude, every guest every time.

• Perform other duties as assigned

WORKING CONDITIONS/ESSENTIAL FUNCTIONS

• Provides superior guest service, positively affects interactions with guests and employees, and has the resiliency to deal with difficult guests in all types of business conditions

• Ability to use all equipment associated with the position, including, but not limited to, personal computers (CMS, E-Ticket, Certegy check cashing system), 10 key calculator, telephone, copier, jet sort and currency counter.

• Ability to read simple instructions

• Ability to complete forms

• Basic mathematical functions

• Knowledge of company standard operating procedures and other company policy and procedures, IRS Bank Secrecy Act (Title 31) and internal controls

• Ability to perform assigned duties under frequent time pressure in an interruptive environment

• Good communication skills

• Casino environment exposed to bright lights, noise, changing temperatures and smoke which might include a boat and/or floating barge and hotel

• Standing 95%, Bending/Lifting 5% (up to 25 pounds). Repetitive keyboarding and scanning.

• Ability to be at work on time as scheduled on a regular basis which may include nights, weekends, and holidays

• Subject to reasonable suspicion and post-accident drug testing.

JOB QUALIFICATIONS

• A high school diploma, GED, or equivalent preferred

• Previous cashiering or banking experience preferred

• Previous customer service experience preferred

• Must be able to obtain a Missouri Gaming License

• Ability to communicate all events, promotional activities, and facilities available to guest

• Always maintain a fun and friendly attitude and provide for a safe and clean work environment