Job Description

Essential Job Functions:
• Provides prompt, friendly, and courteous service to all guests while following company and gaming regulations.
• Conducts all transactions in a confidential manner.
• Performs all types of money-handling functions including check cashing and converting coin, tokens, and gaming chips into currency.
• Counts money and chips and reconciles banks.
• Orders currency to refill supplies.
• Accepts, delivers, and issues credit card cash to customers.
• Dispenses coins/chips to other cashiers.
• Processes funds transactions for the cashiering department and other casino personnel.
• Performs transactions under surveillance.
• Processes new check cashing applications.
• Records information regarding transactions on reports and forms.
• Maintains internal controls with reports describing errors and discrepancies.
• Collaborates with workgroup and all support departments to ensure player satisfaction.
• Communicates all relevant information to co-workers and management to maintain consistency and avoid potential problems.
• Works with team members to achieve common goals.
• Maintains high standards of courtesy, professionalism and discretion in all communications to, about, or with customers including their arrangements and finances.
• Maintains confidentiality of all player accounts.
• Maintains security and confidentiality of files, records, and lists.
• All team members will follow the Everyone Greets Everyone (EGE) policy. It is the expectation that every team member, front or back of house, should proactively seek out opportunities to greet guests and their fellow team members daily. EGE policy states teams members should: acknowledge guests and fellow team members within 10 feet; initiate friendly verbal greeting within 5 feet; keep your head up, look around (“head on a swivel”); look for opportunities to greet guests and others; please remember that when you are on the floor, you are “on stage”.
• Team members will participate in all mandatory meetings and pre-shift BUZZ sessions.
• Must be able to get along with co-workers and work as a team.
• Ability to read, write, speak and understand English.
• Must be able to respond to visual and aural cues.
• Must present a well-groomed, professional appearance.
• Meets the attendance guidelines of the job and complies with all state, federal and regulatory policies and procedures.
• Must be able to work a varied schedule including holidays, nights and weekends as needed.
• Must be able to work a reasonable amount of overtime when required.
• Perform other duties as assigned.

Physical, Mental & Environmental Demands:
• Must be able to maneuver in and around all count rooms.
• Must be able to respond calmly in crisis and stressful situations, including employee conflicts.
• Must be able to perform the job duties of hard count and soft count team members.
• Must be able to push and pull carts and carry up to 75 pounds of boxes filled with currency.
• Must be able to grip objects and have good finger movement when counting and handling currency.
• Must be able to differentiate denominations of chips and authenticity of currency.
• Must be able to stand for extended periods.
• Must be able to operate a computer, ten key adding machine, and money counter.
• Must be able to bend, stoop, reach, kneel, twist as necessary.
• Must be able to read, write, speak and understand English.
• Must be able to respond to visual and aural cues.
• Must be able to work in areas containing secondhand smoke, dust, loud noises and bright lights.

Qualifications:
• Must present a well-groomed appearance
• Must demonstrate the ability to add, subtract, multiply, and divide without the use of a calculator
• One-year previous United States currency money handling work experience preferred
• Must read, write, speak, and understand English
• Must be willing to serve customers from a variety of backgrounds
• Must be willing to work nights, weekends, and holidays and work overtime
• Able to pass mandated regulation and department testing
• Must have employee relations skills.
• Must be at least 21 years of age.
• Must have strong organizational, analytical and communication skills, both verbal and written.