Job Description

Job Title: Cafe's Supervisor
Pay Rate: $20.50 - $22.50 per hour inclusive of hourly pay rate + service charge*
*$20.50 - $22.50 per hour based on $16.00 per hour base wage + service charge commission paid per shift; historically, this position averages service charge commission earnings of $4.50-$6.50 per hour. Service charges are commissions and will fluctuate based on events and time of year.
The Broadmoor is committed to creating a culture of family and community while simultaneously providing a genuine, unforgettable experience for our guests and team. This role will play a key part in continuing to uphold our reputation and providing exceptional service to our guests.
As a member of the Food and Beverage team, this person will supervise Café Julie’s and coordinate activities of employees responsible for engaging in providing courteous and rapid service to guests.
Our employees represent the Broadmoor brand and are Ambassadors of our Forbes Five-Star and AAA Five Diamond Standards. Learn more about Broadmoor here.
What you will be doing:
• Develop and execute training initiatives and procedures for all staff positions in accordance with Forbes/AAA inspection standards and Broadmoor Standards of Excellence
• Execute service duties in accordance with Forbes/AAA inspection standards and Broadmoor Standards of Excellence
• Oversee operations of Café Julie’s
• Resolve guest complaints regarding food or service
• Account for and record all comp ticket information for each shift
• Report to Manager on guest and staff activities for each shift
• Schedule, deploy and/or cut staff based on daily and/or immediate business needs
• Greet and assist guests to offer recommendations and descriptions for the purpose of assisting and up-selling the case items
• Develop and coach the other Café Julie’s Supervisors and employees
• Assist in the recruitment, interviewing, hiring, and training of new employees
• Assist Chef and Manager with label making for new or seasonal food and beverages
• Stock shelves, counters or tables with merchandise
• Assist attendant in retrieving items from the kitchen and serve as needed
• Assist the barista as needed on the espresso bar
• Assist the attendant with clearing of tables, condiment bar and trash can area as needed
• Oversee ongoing required and necessary maintenance, sanitation, and upkeep to maintain the restaurant’s new quality
• Ensure station and daily side work duties are complete prior to staff departure
• Conducts monthly front of house and retail inventory
• Oversee ongoing required and necessary maintenance, sanitation, and upkeep to maintain the quality of the restaurant
• Assist the Manager with weekly scheduling of staff
This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that additional or different tasks be performed when circumstances change.
What we are looking for:
• Bachelor’s degree from four-year college or university preferred; and two to four years of related experience.
• Enthusiastic, friendly, and energetic team member who works well with others
• Strong interpersonal communication skills
*Reasonable accommodations will be made for individuals with disabilities*
Don’t meet all the qualifications/required skills? If you are committed to joining a team that provides world-class service, we encourage you to still apply. At the Broadmoor, we are looking for exceptional team members that are willing to learn, grow and deliver 5-star service to our guests.
Why Choose the Broadmoor (Benefits)
Working at The Broadmoor is more than just a job. The Broadmoor invests in our employees by offering comprehensive benefits packages and opportunities to grow professionally. By joining our family, you will work with, and learn from, a diverse team of world-class professionals at the longest running Five-Star, Five-Diamond resort in the world.
Benefits – Employees are offered expansive benefits including Health & Dental, 401k, local discounts. Please click here for a comprehensive list of benefits.
Career Development – We invest in our employees! As a member of the team, you will have the opportunity to grow your career. Whether pursuing career advancement, personal growth, or seasonal employment, we provide training and development opportunities to prepare you for your current role and future career.
Your application will not be penalized for redacting or removing any age- identifying information such as your age, date of birth, or dates of school attendance or graduation.
This posting is expected to close by the date listed at the top of the page. We encourage applicants to apply early for full consideration. If necessary, this posting will remain open until filled.