The NRMA

Cafe Manager

The NRMA  •  Commonwealth of Australia (Onsite)  •  10 days ago
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Job Description

Company Description

With properties in some of Australia’s most iconic locations, NRMA Parks & Resorts provide accommodation that suits every budget, style, and occasion – from campsites to luxury resorts. We connect holidaymakers with over 50 incredible destinations to create unforgettable holiday experiences. Part of the trusted NRMA Group, a member-owned brand, our passionate team works together to make holiday magic happen—it's not just our job, it's in our nature.

Proudly welcoming First Nations talent

At NRMA, we honour the stories, knowledge, and unique strengths that First Nations peoples bring to our organisation. As we move towards a cleaner, more sustainable future, we invite you to join us in making a real impact for Country.

Job Description

At NRMA Parks & Resorts, we're passionate about creating memorable holiday experiences for our guests. Nestled on the stunning Mid North Coast and situated on the traditional lands of the Dunghutti People, our South West Rocks Holiday Resort is a popular destination for families, holidaymakers and travellers year-round.

We're seeking an experienced and hands-on Cafe Manager to lead the day-to-day operations of our busy onsite café.

About the Role

This is a practical leadership position where you'll be actively involved in the day-to-day operation of the café while leading and mentoring a small team. During peak trading periods, including weekends, public holidays and school holidays, you'll be front and centre ensuring exceptional guest experiences and smooth operational delivery.

What You'll Do

  • Lead and support café operations, ensuring outstanding customer service
  • Manage and monitor food and beverage budgets
  • Control labour costs and optimise staffing levels
  • Prepare and manage team rosters
  • Recruit, train and develop team members
  • Maintain high food safety and hygiene standards
  • Monitor stock levels, ordering and supplier relationships
  • Drive profitability while maintaining quality and guest satisfaction

What You'll Bring

You are a motivated hospitality professional who thrives in a fast-paced environment and enjoys leading from the front.

You'll bring:

  • Previous experience managing a café, restaurant or similar hospitality venue
  • Strong leadership and people management skills
  • Experience managing budgets, labour costs and stock control
  • Excellent rostering and workforce planning capabilities
  • A customer-first mindset and passion for creating great guest experiences
  • Strong organisational and communication skills
  • Flexibility to work weekends, school holidays and peak trading periods

Essential Requirements

  • Current Food Safety Supervisor Certificate and/or Food Handling Certificate
  • Current Responsible Service of Alcohol (RSA) Certificate
  • Full Australian Working Rights

What’s in it for you?

At the NRMA we aren’t just about discounts (although you do get these too). We offer benefits to help make work and life just right for you!

  • Progressive flexibility, leave and well-being benefits to balance all of life's priorities
  • Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts
  • Complimentary myNRMA Rewards membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more
  • Discounts on a range of NRMA personal insurance products including car, home & travel
  • Grow, progress or relocate your career and move around the NRMA Group or different locations with us.

Know Your Belong

We’re for inclusion, diversity and representing the members, guests, customers and communities we serve. That’s why we welcome applications from First Nations, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be a part of our team

Are you nodding your head as you read this? Apply now, we cannot wait to hear from you or visit our careers site to find out more!

As part of our recruitment process, all employees at NRMA Parks and Resorts are subject to mandatory pre-employment checks.

The NRMA

About The NRMA

For over 100 years, the NRMA has existed to make the journey better for everyone in the community. In everything we do, we aim to give back, always adding more value to Membership while working towards a better, shared future.

Having over 3.2 million Members, we’re Australia's largest member-owned organisation, and have grown into one of the country's largest tourism, leisure, and travel businesses, with investments in accommodation, car hire, ferries, experiences and more. We’ve done this by putting our people, Members and customers at the centre of everything we do to deliver great experiences – something that has always set us apart.

From our earliest Patrols, we’ve been passionate about helping people on the road, but we now also help millions on our waterways, on their holidays, and on all of their journeys. Tales of our legendary service embody the sense of mateship and levels of care that the people of our nations have become known for the world over.

As a workplace, we foster a culture of innovation, growth and wellbeing – one that respects and celebrates diversity in all its forms, creating an environment where all people can feel they truly belong and thrive. We do this because we know that, when put together, our individual talent and uniqueness is what makes us great at what we do. We do this because it makes our place a great place to be.

Interested? We’d love to hear from you.

Industry
Nonprofit & NGOs
Company Size
1,001-5,000 employees
Headquarters
Sydney Olympic Park, AU
Year Founded
1920
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