Job Description

We are seeking a passionate and experienced Cafe Manager to lead the day to day operations of our workplace café on the Southbank. This is an exciting opportunity to create a welcoming space where exceptional coffee, fresh food and outstanding service become part of our customers' daily routine.

This role is about more than managing a café. You will build genuine relationships with our tenants and their guests, delivering a personalised experience by remembering regular customers, their favourite coffee, and the little details that make every visit special. Working closely with the client, you will ensure the café is a vibrant hub that people enjoy returning to every day.

If you are a natural host who leads by example, enjoys building relationships, inspires your team and is passionate about delivering exceptional customer service, we would love to hear from you.

At Green and Fortune, we take pride of the connections we make through the moments and memories we create.

RESPONSIBILITIES:

• Overlook the operations of the Café and TCP (Tea and Coffee Points), as well as being a key support for the hospitality business for internal events.
• Drive the business financially to ensure that targets are met.
• Create and implement revenue growth strategies and product development.
• Support and develop all retail teams.
• Maintaining awareness of market trends, understanding forthcoming customer initiatives, and monitoring what local competitors are doing.
• Overlook financial reporting against retail budgets, labour, and variables. Analyse sales figures and forecast future sales.
• Ensure health and safety protocols are followed, including food safety, accident reporting, and general maintenance.

REQUIREMENTS:

• Previous experience in retail/cafe management, preferably in a hospitality setting.
• Strong leadership and team management skills
• Ability to drive sales growth and improve profitability.
• A passion for delivering high standards of hospitality and customer service.
• Ability to work in a fast-paced and dynamic environment.
• Exceptional communication and interpersonal skills.
• Enthusiasm for learning and adapting to new tasks.

Makers’ benefits

• Aviva DigiCare+ – Health checks, mental health & nutrition support, GP consultations, second medical opinions, legal & bereavement assistance, fitness programmes
• Life Assurance – 2x your annual salary
• Company Sick Pay – Up to 5 days
• Staff Discounts – 50% off in our restaurant and 25% off at our cafés
• Holiday Allowance – Up to 33 days with length of service
• Volunteer Day – One paid day off each year to support a community or charity of your choice
• Hospitality Essentials – Benefit Hub – Discounts on retail, groceries, gyms, and more
• Cycle to Work Scheme
• Refer a Friend Scheme – £150 for hourly-paid employees, £350 for managerial positions
• Learning & Development – Access to our portal and further education through apprenticeship programmes
• G&F Support Scheme
• Hospitality Action – Access to a confidential Employee Assistance Programme (EAP)

The Story of Our Makers

Since 2008, our Makers have been creating exceptional hospitality across London's restaurants, cafés, bars, workplaces and event venues. From chefs and bartenders to event professionals and front-of-house teams, we're united by a passion for great food, genuine service and creating experiences people remember.

Nearly 20 years on, that spirit still defines who we are: independent, hands-on, and committed to doing hospitality differently.

Committed to diversity, equality, and inclusivity, we encourage applications from individuals of all backgrounds. Please contact our People team at people@greenandfortune.co.uk should any adjustments be necessary throughout the recruitment process.

Our ESG Commitment

We embed sustainability and responsibility into everything we do, from reducing our environmental impact to supporting our people and local communities. Caring for our people, our communities, and the planet is part of everyday life at Green & Fortune, and every team member plays a role in this.