What you’ll be responsible for

1. Managing all aspects of food preparation, service and delivery within a seasonal retail catering environment to ensure an exceptional food service quality
2. Ensuring as a department the delivery of a high-quality product / offering, to service meetings, events customer requirements and market trends
3. Complete food orders, menus costing and theoretical GP on all products to allow comparison to actual, whilst achieving target GP overall
4. Ensure food hygiene and safety guidelines are adhered to at all times, in line with EHO regulation and local authority guidelines
5. Leadership and management of a team of highly motivated permanent and seasonal employees to achieve KPIs and deliver exceptional customer service at all times
6. Development of the catering team through methods such as regular team meetings, 1:2:1, inductions and development plans. Working on a strong succession plan.
7. Develop the service offering and deliver excellent customer service, look for best in class fresh, local produce
8. Become renowned for quality of product and service within the region to develop new customer streams and return visitors
9. Ensure all HACCP documentation is kept up to date at all times whilst maintaining / improving hygiene scores, upkeep and cleanliness of the kitchen, restaurant & associated stores, managing Health and safety in line with DCWW procedures (for both internal and external customers)
10. Engage with customers as an ambassador of Welsh Water
11. To develop and regularly review operations manuals, service standards for the site, wastage, monthly food GPs staffing levels, costs and controls. Stock rotation mandatory record keeping
12. Responsible for EPOS updates stock control and stock takes, supplier orders
13. To be proactive in the development of menus, the food & beverage offer an events program and service delivery
14. Supporting the delivery of a marketing communications plan to grow awareness, drive footfall and commercial revenue streams, monitor media streams and feedback scores to develop a customer focused product and offer a point of difference
15. Contribute to an annual events programme in conjunction with other team members to grow visitors and revenue; and delivery of the programme to exceed budget
16. To be operationally highly visible and active to undertake duty manager activities for the site
17. Carrying out any other duties as required to meet business needs.

Who you’ll work with

Internal

• Head of Visitor Attraction Operations
• Head of Visitor Attraction Strategy
• Marketing and Communications
• H&S
• HR & finance team
• Facilities management team
• Any DCWW group using the VC as a meeting venue

External

• Local community & visitors
• Volunteers and volunteer groups
• Welsh Government, LAs, and other regulatory bodies.
• Visit Wales, regional tourism networks and businesses
• NRW, conservation groups, angling clubs & RSPB
• Event organisers
• Contractors
• Media

About you

Essential Knowledge, Skills and Experience

1. Demonstrable experience in Catering / Cafe operations using fresh locally sourced produce
2. Practical Health & Safety experience in a retail or café environment
3. Excellent customer service skills, from a customer focused background with the ability to communicate at all levels
4. Knowledge of regulatory requirements associated with food hygiene licensing law, Premises licence, PMR, PRL, EHO, trading standards
5. Proven track record of managing developing and maintaining a team to meet customer and business needs
6. Proven track record of growing income across a food and beverage operation
7. Demonstrable experience of food service & food production in a establishment to a set standard, exceeding expectations and customer perception
8. Develop and cost menus, manage food orders, and monitor theoretical vs. actual GP to stay within budget. Manage operational controls, including tills, cash reconciliation, stock management, staffing levels, and cost controls.
9. Proficient IT skills – MS Word, Excel, Outlook

Good to know

Please note, we may close this role sooner if required. We may also extend the original closing date depending on interest.

For an informal discussion about this role, please contact: llysyfran@dwrcymru.com and enter the job ID [8811] in the subject title line.

Interviews will take place on 17th July 2026.

Due to the nature of the industry, we require satisfactory references, post offer medical clearance, and a criminal records Basic Disclosure check on all new employees joining the business. For some roles there may be additional checks and security clearance required, and this offer is subject all checks being satisfied. You will receive further information on how to complete these checks via email once you have accepted this offer.

Benefits

As well as a market competitive salary, we offer a range of employee benefits and rewards including:

• Staff discounts at our visitor attractions (restaurants, water sports and bike hire)
• Full training and uniform provided
• Beautiful location and surroundings
• Flexible working hours (on request)
• Progression opportunities, including the ability to apply for funded training and coaching and mentoring programmes
• 25 days annual leave plus public holidays
• Free car parking

Whilst also working for a not-for profit company that truly cares about earning the trust of customers every day, and about looking after our beautiful environment.

Who we are

Our visitor centres are set in some of the most breath-taking locations across Wales, welcome over 1 million guests each year. From water sports and mountain biking to peaceful walks and scenic café views, our centres offer memorable experiences that connect people with nature — and great food plays a key part in that journey.

Llys y Fran is our largest reservoir in Pembrokeshire residing in the foothills of the Preseli Mountains. The site had a £4m refurbishment reopening the Visitor Centre with a new café, retail area and a superb Activity Centre which offers both land and water-based activities.

Come and join our enthusiastic team and work in one of the most beautiful sites in Pembrokeshire. Want to see more? Click Here to take a look at our website www.llys-y-fran.co.uk/