WHSmith

Cafe - Barista

WHSmith  •  Oxford, GB (Onsite)  •  7 hours ago
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Job Description

Job Purpose

We are looking for a friendly, enthusiastic and customer-focused Barista to join our Costa Coffee team. The successful candidate will be responsible for delivering excellent customer service, preparing high-quality coffee and beverages, maintaining cleanliness and ensuring customers enjoy a welcoming experience.

Key Responsibilities

  • Welcome customers warmly and provide excellent customer service.
  • Take customer orders accurately and process payments using the till system.
  • Prepare and serve a variety of hot and cold drinks, including espresso-based coffees, teas and other beverages.
  • Prepare and serve food items in line with company standards.
  • Operate coffee machines and other equipment safely and efficiently.
  • Maintain high standards of cleanliness, hygiene and food safety.
  • Restock coffee, milk, cups, food and other supplies when required.
  • Follow company procedures for food preparation, storage and allergen management.
  • Handle customer questions, feedback and complaints professionally.
  • Work effectively as part of a team to ensure smooth daily store operations.
  • Support colleagues during busy periods and maintain efficient service.
  • Follow health and safety policies and company standards.

Skills and Qualifications

  • Excellent communication and customer service skills.
  • Friendly, positive and approachable attitude.
  • Good teamwork and time-management skills.
  • Ability to work in a fast-paced environment.
  • Attention to detail and willingness to learn.
  • Basic numeracy and cash-handling skills.
  • Previous barista or hospitality experience is desirable but not essential.
  • Full training will be provided.

Personal Attributes

  • Reliable, punctual and hardworking.
  • Passionate about coffee and customer service.
  • Flexible and adaptable.
  • Professional appearance and positive attitude.
  • Able to work independently and as part of a team.

Working Conditions

  • Shift-based working, including weekends and bank holidays where required.
  • Standing for extended periods.
  • Working in a busy coffee shop environment.
  • Flexibility to support different operational needs.

What We Offer

  • Full training and development opportunities.
  • Supportive team environment.
  • Opportunities for career progression.
  • Employee benefits in line with company policy.
WHSmith

About WHSmith

WHSmith is a leading, global travel retailer. Since 1792, we’ve grown and evolved into a globally recognised brand, and we’re proud to be that air of familiarity people love and trust on their journey, both in life and through life.

Today, we have more than 1200 stores in over 30 countries across the globe, serving millions of customers every year, and you’ll find us at airports, railway stations and hospitals.

Each of our stores and formats is tailored to meet the needs of our customers journeys; we’re the trusted home of travel essentials for the world’s travelling customer. We already operate in over 100 airports around the globe and we’re continuing to expand with a growing presence of WHSmith at international airports, and the expansion of our US businesses – Marshall Retail Group for speciality retail and InMotion, our world-leading digital and tech accessories business in travel locations - into new markets.

At the heart of our business are our people and our customers. As a diverse group of over 9,000 colleagues, we are all on the same journey to a better business. Whether our colleagues are based in our stores, our distribution centres or our support centres, we’re committed to providing the opportunity for each and every member of the WHSmith team to be themselves, build their skillset, and progress on their journey with us. That’s why, as we continue our journey, our aim is simple: to make every one of life’s journeys better.

Industry
Retail & Ecommerce
Company Size
5,001-10,000 employees
Headquarters
London, GB
Year Founded
1792
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