Job Description

Shift: Day, 7a - 7p

Job Summary: The Café Aide is responsible for the operation of the hospital cafe’, which serves employees and guests on a daily basis. The position involves some food preparation, serving and replenishing of food items, wares and supplies, making change with money by using a standard cash register, hospitality and sanitation duties. Performs other food service duties as assigned by the Supervisor, Clinical Dietitian or Director of Food & Nutrition Services.

Demonstrates Competency in the Following Areas:

· Makes sure all condiments are available for customers including cut-up lemons.

· Prepares and maintains fresh coffee, fountain beverages & tea during shift.

· Works as a team with the Food Production Supervisor to improve cash register & money handling tasks.

· Sets up cold plate with appropriate desserts, beverages and condiments.

· Assures all tables are set up with sugar, salt & pepper shakers, & cleaned often.

· Stocks plates, bowls, cups, and serving utensils properly throughout shift.

· Prepares menu information for meals making sure special items are separately labeled, so customers don’t have to ask or guess what item is.

· Restocks all cafe’ items by following the stocking list before ending shift. Restocks as needed during shift.

· Portions food items to customer properly & consistently.

· Knows prices of all foods served including combination specials.

· Notifies cooking staff when food items fall below 50% and when pulled an item out of the warmer.

· Maintains proper coverage (at all times) for cafe food line.

· Continually is courteous to all customers and is helpful with their needed requests.

· If problems arise, employee resolves with customer professionally to retain customer’s business. Notifies supervisor for help when needed.

· Operates cash register credit card machine and employee badge machine accurately and charges are accurate and consistent.

· Accurately counts money with supervisor, completing the cashier’s return slip & moneybags.

· All voids are completed per policy.

· Always keeps keys secure throughout shift and locks cash register when out of the café.

· Offers receipts to visitors & counts money back to customer to assure accurate money was given.

· Mops and/or wipes up spills in cafe immediately. Contacts supervisor to contact EVS, as needed, for larger spills.

· Stocks items with proper rotation, First In First Out.

· Cleans assigned duties, marks off items cleaned & obtains signature of supervisor.

· Assists other employees with cleaning duties to assure the café and kitchen is clean/sanitized.

· Practices sanitation techniques in every aspect of foodservice. Actively participates in HACCP Program.

· Performs other duties as assigned by supervisor.

· Successfully passed the competency skills assessment.

Requirements

Professional Requirements:

· Meets dress code standards; appearance is neat and clean.

· Completes annual education requirements.

· Maintains regulatory requirements.

· Wears identification requirements.

· Attends Department meetings/in-services and other hospital meetings, as appropriate.

· Actively participates in Department’s Continuous Quality Improvement (CQI) activities.

· Communicates the mission, ethics and goals of the hospital, as well as the focus statement of the Department.

Destination 10 Quality Performance:

· Follows and strives to reach Destination 10 standards (picture of standards, standardized garnishes, and policies and procedures).

· Utilizes the Destination 10 motto’s (Attitude of Gratitude, Work Smarter Not Harder, Food Service is Showbiz, and Food Quality and Service is Job One).

· Engages in teamwork and works well with other employees.

· Approaches situations in a positive manner (is not defensive, defiant, belligerent, disruptive, or argumentative).

· Helps maintain a positive working relationship between all other departments.

Education/Regulatory Requirements & Experience:

· High school diploma or its equivalent preferred.

· Prior foodservice and/or nutrition related field experience preferred.

· Must pass the Food & Nutrition Ability Test with 80% or greater as given by the Human Resources Department.

· Demonstrated through prior work experience, the characteristics of steady attendance and punctuality preferred.

Language Skills:

· Must be able to read and communicate effectively in English.

Physical Demands:

· For physical demands of position, including vision, hearing, repetitive motion and environment, see following description. Near visual & hearing acuity required to perform essential duties of position.

· Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position without compromising client care.