Job Description

Please note: this is a rolling vacancy, and due to the volume of applications we receive, only successful applicants will be contacted. We will contact you as and when there is a vacancy.

Job Title: Café Team Member

Based in: Luminary Bakery 71-73 Allen Road, Stoke Newington, London, N16 8RY

Reports to: Café Manager

Hours: Part Time / Full Time

Salary: £13.00 per hour

Job Purpose: To provide excellent customer service across the week through delivering high quality coffee and delicious in-house made baked goods.

KEY JOB RESPONSIBILITIES

CAFÉ TEAM MEMBER ROLE SPECIFICATION:

• Willing to develop to Barista level
• Food preparation
• Consistently providing a high quality of service and products for all customers by closely following café recipes and procedures
• £13.00 per hour

KEY RESPONSIBILITIES:

• Customer Service & Experience
  • Be the friendly face of our café—always greet customers with a smile.
  • Welcome and connect with every customer, creating a warm and inviting atmosphere.
  • Provide excellent customer service by being approachable, attentive, and helpful.
  • Maintain a calm and positive attitude, even during busy periods.
  • Assist customers with their choices by sharing knowledge of food and drinks.
  • Respond to customer needs, including explaining any service delays.
  • Go the extra mile to exceed customer expectations.
  Food & Beverage Preparation
  • Assist in preparing a variety of food, snacks, and drinks to high-quality standards.
  • Ensure food presentation is attractive and meets our quality expectations.
  • Maintain high standards of cleanliness and hygiene in all food preparation and service areas.
  • Strictly follow health, safety, and food hygiene regulations.
  Café Operations & Efficiency
  • Keep service counters well-stocked, clean, and organized.
  • Ensure the café floor, service area, and stockroom are always tidy and efficient.
  • Follow café policies for merchandising, ordering, restocking, rotating, and storing products.
  • Assist with general cleaning duties in all areas of operation.
  • Work efficiently as part of a team to maintain smooth service, especially during peak hours.
  • Be willing to undertake back-of-house tasks at the request of the Café Manager.
  Sales & Stock Handling
  • Accurately process transactions when required.
  • Assist with restocking café supplies and maintaining inventory levels.
  • Actively engage with customers to promote sales and new menu items.
  Opening, Closing & Safety Procedures
  • Learn and confidently perform opening and closing duties.
  • Adhere to all health and safety procedures, both when supervised and when working independently in the Café Manager’s absence.
  • Ensure compliance with risk assessments and hygiene protocols.

JOB REQUIREMENTS:

NECESSARY:

• At least 1 year's serving experience in a cafe or restaurant
• Strong hospitality and customer service skills
• Ability to handle multiple tasks in a fast-paced environment
• Positive attitude and proactive approach in the workplace
• Committed to delivering great customer experience
• Willingness to switch between roles including food prep, cleaning, till service, and drinks
• Open to work weekends and be flexible with changing schedules
• Strong teamwork and communication skills
• Ability to maintain a professional attitude and uphold high standards
• Desire to contribute to the café’s growth and success
  

DESIRABLE:

• Level 2 Food and Hygiene Safety Certificate

PERKS AND INCENTIVES:

• Free barista coffee while on shift
• 50% discount off all on site food & drink while on shift
• 20% discount off online purchases @ www.luminarybakery.com
• Opportunities for training and professional development