Job Description

Café Supervisor
Location: 1 Jim Flaherty St., Whitby, ON
Assignment: Hourly, Part-Time.
Pay Rate: $22.00 per hour. We also offer access to our superb sport, fitness, and recreational facilities.
Start Date: September 2026
Openings: 2
You Belong!
We exist to unlock potential through accessibility and to create a better, barrier-free life for all Canadians. We strive to achieve this by reimagining accessibility, redefining the way Canadians live, work, and play, and by co-designing innovative solutions that address the needs of our community. To be successful, our organization values being person-centred, genuine, flexible, innovative, and collaborative.
As an equal opportunity employer committed to diversity and inclusion, we welcome and encourage applications from all persons, including but not limited to persons with disabilities, racialized and Indigenous persons, persons of any gender identity and sexual orientation, and newcomers. We provide variations and accommodations at all stages of employment and are committed to improving our process to be more accessible and equitable.
We understand that no one will ever meet all the qualifications or feel completely confident in performing every duty listed, and that’s okay! We are committed to the ongoing learning and development of our employees and gladly provide on-the-job training and mentorship. Unless it says required (bolded for emphasis), please do not let any other qualification or duty discourage you from applying.

If you have any issues with the online application or have any questions about the job, please email careers@abilitiescentre.org. We look forward to learning more about you and how you may be the person we’re looking for through your application!
The Café:
Christine's Café, championed by CAA, is a welcoming food and beverage space located within Abilities Centre. Christine's serves members, participants, staff, and the community, offering a variety of baked goods and beverages in an inclusive and accessible environment. Christine's is designed to model inclusive employment practices and create meaningful opportunities for individuals of all abilities.
The Position:
Reporting to the Assistant Director, Hospitality and Service, the Café Supervisor will support the daily operations of Christine's Café at Abilities Centre. This role will provide on-shift leadership, support team members, and ensure a high quality, inclusive food and beverage experience for members, participants, and guests.
What You’ll Do:
Operations and Service Support
• You will act as the on-shift leader, serving as the primary point of contact for café staff during your scheduled hours.
• You will oversee shift opening and closing procedures, including cash reconciliation, equipment start-up/shutdown, and ensuring the café is prepared for service.
• You will support team members including managing workflow, resolving service bottlenecks, and assisting with food and beverage preparation.
• You will respond to equipment issues, staffing shortages, or service challenges during your shift and escalate concerns to the Assistant Director when required.
• You will ensure compliance with all food safety standards and regulations, workplace health and safety legislation, and internal policies.
• You will ensure food safety logs, temperature records, and cleaning schedules are properly completed and maintained.
• You will assist in managing the money handling procedures and cash balancing by ensuring staff are trained on the point-of-sale system (P.O.S).
• You will support inventory management, including monitoring stock levels, rotating product, and communicating ordering needs to the Assistant Director.
• You will address customer concerns when possible and escalate complex issues to the Assistant Director as needed.
Supervision and Personnel Development
• You will assist the Assistant Director with scheduling adjustments, break coverage, and communicate any absenteeism or lateness concerns to the Assistant Director.
• You will support onboarding and training of new café team members in food safety, accessibility, customer service, and operational procedures.
• You will support a high-performing customer service culture with emphasis on achieving results in a collaborative environment.
What You Bring:
Education and Experience
• You have a minimum of one year experience in customer service within a café, restaurant, hospitality, or retail environment.
• You have a minimum of one year of supervisory and/or leadership experience.
• You are knowledgeable about food safety standards, sanitation, and workplace health and safety requirements.
• You have experience handling cash, using point-of-sale (P.O.S) systems, and balancing daily transactions.
Leadership and Communication
• You have outstanding verbal and written communication skills and are comfortable conversing with people from diverse backgrounds.
• You can make connections with peers, leaders, and stakeholders, and can work collaboratively with multi-disciplinary teams.
• You can facilitate decision-making, collaborate across teams, and achieve results through teamwork, effective negotiation, and problem-solving.
• You are an effective leader with a positive attitude whose interactions demonstrate accountability, authenticity, and collaboration.
Empathy and Compassion
• You are dedicated to customer service that exceeds expectations by providing friendly, inclusive, and professional service to all customers.
• You exhibit a high level of emotional intelligence, cultural sensitivity, and an awareness of barriers to success, including learning limitations.
• You inspire confidence, resilience, and self-esteem in staff through respect, acceptance, and focus on strengths and achievements.
Administration and Organization
• You have superior administrative skills demonstrating thoroughness and attention to detail.
• You can manage multiple demands and tight timelines through effective planning, organizing and time management skills, and can work independently without close supervision.
• You are self-motivated, and results-oriented; you demonstrate initiative and contribute to a work environment that values and encourages innovation.
Administrative Requirements
• It is required that you have a current, clear vulnerable sector check (V.S.C)
• It is required that you have a current, valid First Aid and C.P.R C / A.E.D.
• It is required that you have current, valid Food Handler Certification.
Availability
• It is required that you have flexible availability to work a variety of shifts, including weekdays, evenings, and weekends.
How to Apply:
• Please visit our website at www.abilitiescentre.org/employment
• Deadline to apply is Friday, July 31, 2026