Responsible for maintaining daily procedures regarding Caesars Rewards members and functions, which includes discerning appropriate ID, filing, record keeping and computer coding of applications.
Interacts with all casino related departments.
Promotes positive customer service.
Responsible for direct mail inquires to include updating customer account information, but not changing player rating information.
Assists with the resolution of player complaints and problems.
Has view only access to E-Promo account information.
Regular attendance for scheduled work required.
Provides Family Style Service at all times.
May perform other duties as assigned.
Analyzes computer information as it pertains to the structure of the Caesars Rewards Club.
Greeting daily Line Runs and Charters while providing Family Style Customer Service.
Reconciling Bus Coupons
Always visible and available to listen to guests concerns and quickly attempts to remedy the situation.
Always is available to assist with other duties when required to do so, or as directed by the supervisor.
$17.00 Per Hour
High school diploma or equivalent experience preferred.
Knowledgeable of general information regarding facilities, and amenities; skilled in both casino and hotel computer systems.
Required to perform the customer service standards of the department.
Knowledgeable of the Casino Control Act and Attendant Regulations, as well as company internal controls, policies, and procedures.
CER License is Required
Caesars Entertainment is the most prominent brand in gaming in the Atlantic City region, with three leading resorts including Tropicana Atlantic City, Caesars Atlantic City, and Harrah’s Resort. Caesars’ Atlantic City Empire, and its iconic brand of hospitality, has celebrated over 40 years of success in the community which it serves. From Caesars and Tropicana, situated beachside on the world-famous Atlantic City Boardwalk, to Harrah’s Resort, located in the City’s sophisticated Marina District, Caesars Entertainment is committed to offering its guests exceptional service and memorable experiences on every visit. As the largest employer in Atlantic County, New Jersey, Caesars’ legacy is deeply-rooted in its commitment to the community and its team members, helping to make Atlantic City great place to both work and play.
Caesars Entertainment, Inc. is the largest casino-entertainment Company in the U.S. and one of the world's most diversified casino-entertainment providers. Since its beginning in Reno, NV, in 1937, Caesars Entertainment, Inc. has grown through development of new resorts, expansions and acquisitions. Caesars Entertainment, Inc.'s resorts operate primarily under the Caesars®, Harrah's®, Horseshoe®, and Eldorado® brand names. Caesars Entertainment, Inc. offers diversified gaming, entertainment and hospitality amenities, one-of-a-kind destinations, and a full suite of mobile and online gaming and sports betting experiences. All tied to its industry-leading Caesars Rewards loyalty program, the Company focuses on building value with its guests through a unique combination of impeccable service, operational excellence and technology leadership. Caesars is committed to its employees, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework. 21+Gambling Problem? 21+ to gamble. Gambling Problem? Call 1-800-522-4700 or text 800GAM. For more information, please visit. www.caesars.com/corporate.
Caesars Entertainment promotes a collaborative culture where accountability, passion, and idea sharing create a foundation for innovation and continuous improvement in the casino entertainment industry.
Caesars is always looking for intellectually-curious professionals who are aligned with our values, motivated by meritocracy, and inspired by our commitment to our guests, team members, communities, and environment. Learn what it’s like to join a diverse by design team at Caesars Entertainment and check out our open jobs.
