Job Description

The Lead Caesars Rewards Representative is responsible for delivering exceptional service to mid- and high-tier guests. This role provides personalized assistance by sharing information about comp limits, exclusive services, premium amenities, and special player events, ensuring outstanding guest experience.

• Oversees Caesars Rewards operations: Coordinates staff activities, ensures floor and center coverage, and maintains a clean, well-stocked work area.

• Leads and supports the team: Instructs, directs, coaches, and assists with hiring and training of personnel.

• Handles guest interactions: Resolves customer complaints, promotes Caesars Rewards, and issues rewards cards.

• Maintains data and security standards: Ensures database integrity, protects customer rewards and credit lines, and handles sensitive materials confidentially.

• Manages reporting and communication: Completes required reports and maintains interdepartmental program communication.

• Supports additional duties: Assists with special projects and other Caesars Rewards tasks as requested by management.

• Engages guests in a friendly, enthusiastic manner and adheres to attendance and company policies

• Must be at least 21 years of age.
• Requires previous customer service experience with a proven ability to deliver courteous, friendly, and efficient service.
• Supervisory experience (minimum one year preferred); capable of leading small teams of Caesars Rewards employees.
• Strong understanding of the Caesars Rewards program
• Strong interpersonal, communication, team-building, and problem-solving skills.
• Outgoing, energetic, and maintaining a positive attitude toward the job and company.
• Enjoys engaging with guests and actively seeks service opportunities.
• Capable of making sound comping decisions.
• Proficient in computer use; able to type at least 35 WPM.
• Fluent in reading, writing, speaking, and understanding English.
• Maintains a professional, well-groomed appearance.
• $21.50 Per Hour
• Bi-Weekly Pay Dates
• Paid Time Off, 401(k), Medical, Dental, Vision, Life & Disability Insurance - Holiday Pay