Job Description

The Caesars Rewards Representative is responsible for actively engaging and enrolling new premium slot players into the Caesars Rewards Program on the casino floor. This role requires delivering fast, friendly, and professional service while accurately entering customer information and maintaining data integrity. Representatives must be knowledgeable about program benefits and effectively communicate them to guests, contributing to a positive and engaging customer experience.

Applicants will be considered across all Caesars Entertainment properties in Las Vegas

• Solicit and identifies new premium slot customers on the casino floor for the Caesars Rewards Program.
• Issues point vouchers and complimentary as designated by customer account information.
• Acknowledges, greets and converses with customers on the casino floor. Creates and issues Total Rewards cards and promotes the program and related promotions.
• Maintains integrity of database by following high standards of data entry.
• Ensures the protection of customer’s rewards and credit lines.
• Promotes Caesars Palace by interacting with customers in an enthusiastic, helpful and friendly manner.
• Meets attendance guidelines of the job and adheres to regulatory, departmental and company policies.

• Must be at least 21 years of age and able to obtain a NV Gaming license.
• High school diploma or GED required.
• Previous experience in commission-based sales, telemarketing, retail, or customer service preferred.
• Proven ability to deliver courteous, friendly, and efficient service.
• Excellent interpersonal and communication skills.
• Outgoing, upbeat personality with the ability to maintain a positive attitude throughout the shift.
• Must be able to generate business by engaging and signing up qualified players.
• Basic computer skills required; ability to type at least 30 WPM and 10-key experience preferred.
• Must be able to read, write, speak, and understand English.
• Must be able to work any day of the week and any shift.
• Ability to work well with co-workers and contribute to a team environment.
• Must present a well-groomed, professional appearance.

ADDITIONAL REQUIREMENTS:

• Must be able to move in and around the Casino/Hotel areas and Caesars Rewards centers through the entire shift.

• Must be able to stand and walk for long periods.
• Must be able to keep aware of the constant changes and enhancements of the Caesars Rewards program and its benefits.
• Must be able to respond calmly and handle many customers' demands in a fast-paced environment.
• Must be able to bend, stoop, crouch, kneel, twist, balance, and work at a desk.
• Must be able to lift and carry up to 25 pounds.
• Responds to visual and aural cues.
• Must have manual dexterity to be able to operate the following equipment: computer, telephone, photocopy machine, fax machine, ten key, embosser, printer and bar encoder.
• Must be able to tolerate areas containing secondhand smoke.

Help us roll out the red carpet at Caesars Palace! This world renowned resort indulges our guests with 25 unique restaurants and cafes, over 3,000 rooms, 4.5 acres of pools and gardens and a 50,000 square foot spa. If you have a passion for delivering personalized service in an exclusive setting, Caesars Palace is the place for you to start your career.