Job Description

The Caesars Rewards Representative is responsible for enthusiastically promoting all aspects of the Caesars Rewards program and its benefits, including the Caesars Rewards VISA card. Representatives will welcome and greet guests at the Caesars Rewards Center creating an atmosphere of fun and excitement. Representatives will also provide guests with information about promotions and events and be familiar with and can suggest various property venues, amenities, and activities.

Our ideal candidate:

• High school diploma or GED
• Previous experience in a customer contact position
• Able to type 40 WPM and navigate several computer programs at one time.
• Able to maintain composure and provide excellent guest service under difficult circumstances.
• Must be able to work any day of the week and any shift.
• Must be at least 21 years of age.
• Must be able to read, write, speak, and understand English.
• Must be able to get along with team members and work as a team.
• Must be able to meet appearance standards as outlined in the Employee Handbook

About the role:

• Welcome and greet guests at the Caesars Rewards Center.
• Maintain sufficient knowledge to promote all aspects of the Caesars Rewards Program and its benefits effectively and enthusiastically.
• Offer and promote the Caesars Rewards VISA card and successfully meet the minimum established monthly goals for VISA acquisition.
• Provide accurate information to guests regarding on property promotions & events and direct marketing offers.
• Use Family Style Service standards and creates fun and excitement while interacting with guests.
• Be able to maintain composure when dealing with difficult guest situations and commit to resolving all problems to achieve a positive outcome.
• Be able to take direction and coaching from Supervisors and Leads in an upbeat and positive manner.
• Embrace the changes that are routinely made in a marketing program that continues to evolve and grow.
• Comply with all Caesars Rewards Department policy & procedure and Caesars Rewards Brand Standards
• Maintain data integrity and confidentiality when working with guest accounts.
• Comply with all Internal Control policies and procedures.
• Comply with all state, federal and tribal regulatory policies, and procedures.
• Must be familiar with Employee Handbook and adhere to Department and property policy & procedure and Rules of the Road as outlined.

A few more things:

• Able to stand for long periods of time.
• Able to continuously maneuver around office including the ability to bend, crouch, kneel, twist and work at a desk.
• Able to work in areas containing secondhand smoke.
• Able to work in noisy environment.
• Able to meet the attendance guidelines of the job and adhere to regulatory, departmental and company policies.

Pay: $19.50 per hour plus incentives

The above is a minimal description of duties and responsibilities. Other work requirements may be necessary and assigned as the business needs evolve or change. Harrah’s Resort Southern California reserves the right to make changes to this job description whenever necessary.    

Harrah’s Resort Southern California is proud to be an Equal Opportunity Employer: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or status as a qualified individual with a disability or protected veteran.

Preference is given to qualified Rincon tribal members and members of other federally recognized tribes.

NOTE: By providing a mobile number, you agree to receive calls/texts to your number about your application, and other opportunities that may be of interest to you. You understand that, where applicable, messages may be sent using an automatic telephone dialing system and your consent to receive messages does not require you to make a purchase.

“Join us in our battle against boredom! Creativity, innovation and inspiration welcome!”
Are you ready to take a step in the fun direction? Join the team at the fourth largest resort property in San Diego County!

Why would you to want to join our team? At Harrah’s Resort Southern California, making grownups smile is what we do best, which is why we stack our dream team with passionate, energetic, Funmakers. It’s a place where creativity, innovation and inspiration are always welcome! We provide a funner (we are in Funner, California after all!) culture which encourages and celebrates people being the best that they can be. It’s a special environment that you can’t find anywhere else!