Job Description

At Caesars Entertainment, our Mission, Vision & Values reflect our unique purpose, providing people with possibilities and places to have fun. Our Mission, Vision & Values represent a unifying and inspiring way forward, and all Team Members are expected to uphold them.

• Our Mission: “Create the Extraordinary”
• Our Vision: “We create spectacular worlds that immerse, inspire and connect you. We don’t perform magic; we create it with excellence.”
• Our Values: “Blaze the Trail, Together We Win, All-In on Service”

Our corporate social responsibility framework, People Planet Play, represents our continuous dedication to enhancing economic development, uplifting the wellbeing of our Team Members and their families, and making positive contributions to the communities we operate in.

Enhances the growth of gaming revenues through the development of our customer base. Actively walks the casino floor to sell and enroll new customers in the customer loyalty program (Caesars Rewards program). Maintains relationships with valued gaming guests and markets our gaming product to all guests. Supports Caesars Rewards team when needed.

HOW YOU WILL CREATE THE EXTRAORDINARY

• Welcomes guest, provides exceptional customer service, encourages guest to enroll in our new card sign up program and create brand loyalty.
• Must possess the ability to actively and constantly sell a product.
• Follows all relevant policies and procedures, keep confidentiality of information
• Ability to communicate with other departments both on property and within all Caesars entertainment, also with vendors/partners.
• Be familiar and help with promotions and events.
• Showcase exemplary usage of RTCM- system used for greeting guests and maintaining high visibility on the casino floor.
• Promote in Casino and Marketing events both on and off property.
• Meet and greet guests and keep the highest levels of courtesy, friendliness, and hospitable attitude throughout interactions

• Position is designated as Atlantic City Operations for cross-property marketing purposes.

$18.00 Per Hour

WHAT YOU WILL NEED

• College degree preferred
• Must be at least 21
• Minimum of two (2) years of guest services experience preferred
• Must have the ability to resolve stressful situations
• Must have exceptional guest service skills
• Must have excellent interpersonal, communication, team-building and problem-solving skills
• Must be able to work extended hours during special events, including limited overnight travel
• Must have the ability to work flexible schedules, including nights, weekends and holidays
• Must be willing to adhere to all New Jersey gaming regulations and guidelines

CER license is required

ADDITIONAL REQUIREMENTS

• Must be able to move quickly around property
• Must be able to stand or sit for an extended periods of time
• Must be able to lift 20lbs
• Must be able to work independently and proven to be initiative-taking
• Must be able to respond calmly and make rational decisions when handling guests’ needs

• Must be able to tolerate areas holding secondhand smoke

TOGETHER WE WIN

We believe in delivering family-style service—an approach that fosters warmth, connection, and a genuine sense of belonging. Our team treats every guest and colleague with the same care and hospitality we would extend to family, creating a welcoming environment built on respect, teamwork, and personalized attention. Whether assisting customers or collaborating with coworkers, we prioritize service that is thoughtful, supportive, and rooted in genuine relationships.

Caesars Entertainment is the most prominent brand in gaming in the Atlantic City region, with three leading resorts including Tropicana Atlantic City, Caesars Atlantic City, and Harrah’s Resort. Caesars’ Atlantic City Empire, and its iconic brand of hospitality, has celebrated over 40 years of success in the community which it serves. From Caesars and Tropicana, situated beachside on the world-famous Atlantic City Boardwalk, to Harrah’s Resort, located in the City’s sophisticated Marina District, Caesars Entertainment is committed to offering its guests exceptional service and memorable experiences on every visit. As the largest employer in Atlantic County, New Jersey, Caesars’ legacy is deeply-rooted in its commitment to the community and its team members, helping to make Atlantic City great place to both work and play.