Job Description

Manage the day-to-day work activities of post-sale installation, delivery, deployment and ongoing support functions for the field service organization for an assigned customer site inclusive of the people, process, systems and measures. Ensure installation, delivery and deployment services are delivered to the assigned customer in a consistent, high quality and professional manner using structured and disciplined practices to ensure stable post-sale services are consistent with company initiatives and expectations. Ensure activities are achieved that meet corporate customer satisfaction objectives as well as internal and external SLAs.

Summary:

• The Cable Infrastructure Manager (RCDD) will manage the day-to-day work activities of post-sale installation, delivery, deployment and ongoing support functions for the field service organization for an assigned customer site inclusive of the people, process, systems and measures.
• Ensure installation, delivery and deployment services are delivered to the assigned customer in a consistent, high quality and professional manner using structured and disciplined practices to ensure stable post-sale services are consistent with company initiatives and expectations.
• Ensure activities are achieved that meet corporate customer satisfaction objectives as well as internal and external SLAs.
• Responsible for circuit designs and special projects involving department, subcontractors or cross functional teams focused on the delivery of a product or computer-based system through the design process and into a finished state for its tenants.

Responsibilities and Essential Duties:

• Plans and directs schedules for employees
• Monitors the staff responsible for the product/program/project from initiation through delivery, interfacing with customer on technical matters, project schedules, budget constraints, and provides technical support and direction.
• Coordinate efforts of lower-level staff.
• Interface with IT Service Desk for infrastructure related issues.
• Follow all policies and procedures as defined.

Minimum Competencies, Experience, and Skills:

• A Registered Communications Distribution Designer (RCDD) certification is required.
• 7 years of telecommunications industry experience.
• 5 years of experience managing projects and people.
• Solid understanding of BICSI cabling standards.
• Solid understanding of cable trays, raceways, patch panels, cable management, fiber optics, and connectors.
• Background in telecommunications and fiber optic installation is essential.
• Experienced telephone and data network system environments and be familiar with the design and implementation of:
• Outside plant design including applicable LEC practices.
• Inside plant including telephone rooms and closets, riser systems, MDFs, IDFs, and backboards according to Miami‐Dade County specifications.
• Power plants, including UPS and battery banks.
• Floor plans, including equipment layout for the installation of telephone systems and computer floors.
• Environmental requirements.

Knowledge, Skills, Abilities:

Accountability - Demonstrates an understanding of the link between one’s own job responsibilities and overall organizational goals and needs and performs one’s job with the broader goals in mind. Looks beyond the requirements of one’s own job to offer suggestions for improvements of overall organization operations. Takes personal ownership in organization’s success.

Customer Focus - Demonstrates concern for meeting internal and external customers’ needs in a manner that provides satisfaction for the customer. Consider the impact on the external customer when taking action, setting policies or carrying out one’s own job tasks. Looks for creative approaches to providing or improving services that may increase efficiency and decrease cost.

Decision Making - Makes good decisions using a combination of analysis, knowledge, experience, and judgment. Analyzes and distinguishes core problems by looking at the symptoms. Resolves key issues behind major problems in the short term while developing and executing long term solutions.

Manages Organizational Change - Facilitates change in the workplace and understands how change affects employees. Effectively manages change within the organization. Facilitates improved communication across the organization.

Results Focused - Demonstrates concern for achieving or surpassing results against an internal or external standard of excellence, shows a passion for improving the delivery of services with a commitment to continuous improvement. Sets and maintains high performance standards for self and others that support organization’s strategic plan.