Job Description

Synopsis

At Etihad, our people are at the heart of delivering extraordinary experiences for our guests. As Cabin Crew Talent Planning Manager, you will play a key role in shaping the future of our Cabin Crew workforce by partnering closely with Talent Acquisition to define workforce requirements, support talent planning activities and ensure hiring and progression outcomes align with operational needs and future growth plans.

Acting as the operational expert and partner to Talent Acquisition, you will provide workforce insights, assessment support and talent planning expertise across recruitment and internal progression programmes. Through strong collaboration with Inflight Service Delivery, HR and Resource Planning.

Accountabilities

• Support the development of short and long-term Cabin Crew workforce plans, partnering with Resource Planning, HR Business Partners and Talent Acquisition to forecast talent demand, identify workforce risks and capability gaps, and ensure workforce readiness supports operational and business growth requirements.
• Provide Talent Acquisition with workforce forecasts, hiring priorities, role requirements and success profiles, ensuring recruitment plans align with operational needs, future capability requirements and business objectives.
• Act as the primary operational partner to Talent Acquisition for Cabin Crew recruitment activities, providing subject matter expertise throughout recruitment campaigns, selection activities and hiring decisions.
• Represent the business as a trained assessor during recruitment assessments, supporting candidate evaluations, calibration discussions and selection decisions to ensure consistency, fairness and alignment with operational requirements.
• Drive alongside TA continuous enhancement of assessment frameworks, selection criteria and capability requirements by incorporating operational insights, workforce trends and business needs.
• Lead the operational aspects of Cabin Crew upgrade and promotion programmes, defining capability, performance and readiness criteria while ensuring internal progression pathways support future operational and leadership requirements.
• Partner with Talent Acquisition, HR and Learning & Development to support assessment and selection activities for internal promotions and upgrades, while maintaining oversight of succession pipelines and internal talent readiness.
• Monitor the effectiveness of recruitment, upgrade and promotion outcomes, evaluating performance, retention and operational success to assess quality of hire and progression effectiveness.
• Utilise workforce insights, operational data and performance trends to identify opportunities for continuous improvement and provide recommendations that strengthen future talent planning, hiring requirements and capability frameworks.
• Build strong partnerships across Inflight Service Delivery, Talent Acquisition, HR Business Partners and Resource Planning, acting as the key operational point of contact for workforce planning and internal talent discussions.
• Ensure alignment between workforce requirements and recruitment delivery plans, supporting the resolution of workforce challenges through collaborative partnership and informed decision-making.

Qualifications

Minimum Requirements

• Minimum 2 years Cabin Crew experience with at least 5 years in a leadership role.
• Strong understanding of Cabin Crew operations, workforce planning and talent requirements.
• Experience participating in assessment, promotion or talent review activities.
• Strong stakeholder management and influencing skills.
• Experience working cross-functionally with HR and Talent Acquisition functions.
• Strong analytical, planning and problem-solving capability.
• Excellent communication and relationship management skills.
• Demonstrated ability to influence outcomes through collaboration and partnership.

Preferred Attributes

• Proven ability to operate effectively across multiple stakeholder groups within a complex operational environment.
• Experience using workforce insights and performance data to inform talent and workforce planning decisions.
• Ability to balance immediate operational requirements with long-term talent and capability planning.

Additional Information

Etihad Airways is more than the UAE’s national airline - we’re shaping the future of global aviation. From our hub in Abu Dhabi, we connect people across continents and cultures, while driving our “Journey 2030” ambition to double our fleet, expand our network and grow our people for a new era of excellence. Join us and become part of a vision where the world is your workplace and extraordinary experiences take flight.

To learn more visit www.etihad.com

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Beware of fraudulent job offers from individuals or organizations claiming to represent the Etihad group. We will never ask for personal information, bank details, or payment during the recruitment process. Interviews are conducted face-to-face or via video/telephone before any formal offer. If you are asked for money, please treat it as fraudulent.