Job Description

Company Description

We’re Jetstar. You may know us for our famous low fares, but did you also know that we’ve flown more than 400 million customers since we launched in Australia in 2004? In fact, each week we operate around 3,000 flights to nearly 40 destinations across Australia, New Zealand, Asia and the Pacific. We also operate a fleet of more than 80 aircraft, including state-of-the-art Airbus A320/21 NEO aircraft and the Airbus A320 family and Boeing 787-8s. Every day we enable more people to takeoff to more places, more often.

Impressive numbers? What's even more impressive is the team of extraordinary people taking off together day in day out, flight after flight.

Our people are the real jet stars!

Job Description

• Play a key role in supporting the smooth operation of our Cabin Crew workforce.
• Collaborate with teams across Workforce Planning, Training, Talent Acquisition and Onboarding.
• Enjoy travel benefits and opportunities to grow across Jetstar and the wider Qantas Group.

About the role

We’re looking for a highly organised and proactive Cabin Crew Coordinator to provide essential administrative and workforce coordination support to our Cabin Crew leaders and crew at our Melbourne head office.

In this varied and fast-paced role, you’ll play an important part in keeping our Cabin Crew operation running smoothly. You’ll coordinate workforce and onboarding activities, assist with employment, payroll and operational queries, and ensure key employee records, processes and requirements are managed accurately and efficiently.

Working closely with teams across Workforce Planning, Training, Talent Acquisition, Onboarding and centralised admin team, you’ll build strong relationships and help deliver a seamless experience for our crew. This is a great opportunity for someone who enjoys working collaboratively, managing multiple priorities and making a positive impact behind the scenes.

Key Responsibilities

• Coordinate workforce activities, recruitment administration and crew movements
• Support team coordination, meetings and events
• Maintain accurate employee data, trackers and records
• Support Cabin Crew onboarding and employee administration
• Coordinate uniforms, ASICs, passes and other operational requirements
• Process payroll information, expenses, invoices and leave requests
• Manage crew compliance and required documentation
• Partner with key teams to resolve queries and outstanding actions
• Provide general administrative support to the Cabin Crew and Head Office teams
• Identify and escalate risks, delays or discrepancies as required
• Build strong working relationships and collaborate effectively with our centralised admin team

About you

You thrive in a fast-paced, operational environment where priorities can shift quickly and strong organisation is key. You’ll be confident managing multiple tasks at once, maintaining a high level of accuracy and ensuring important actions are followed through to completion.

You bring strong attention to detail, sound professional judgement and a proactive approach to problem-solving. With excellent communication and relationship-building skills, you’ll be comfortable working with a range of stakeholders across the business and providing reliable, high-quality support to both employees and leaders.

You also are someone who enjoys working collaboratively, takes ownership of your responsibilities and looks for opportunities to improve processes and ways of working.

You will need:

• Experience in administration, payroll, HR or workforce coordination
• Experience supporting employees and operational leaders
• Strong planning, prioritisation and problem-solving skills
• Excellent written and verbal communication skills
• Confidence managing multiple stakeholders and following actions through to completion
• A high level of accuracy, confidentiality and process discipline
• The ability to adapt to changing priorities and identify opportunities for improvement
• Experience in aviation or another regulated operational environment, although this is desirable rather than essential
• A qualification in business, administration or a related discipline, which would be highly regarded

Jetstar

• Take-off professionally: Grow your career across Jetstar and the wider Qantas Group, with opportunities to learn new skills, explore different roles and develop your career.
• Travel benefits you'll love: Enjoy discounted travel across the Qantas Group for you, your family and friends, plus deals on accommodation and holidays.
• Get onboard with Qantas Group: Being with Jetstar means you're in with Qantas Group. Which means lots of opportunity to take-off across different functions, locations and airlines.
• Be part of a team that backs you: Join a supportive, down-to-earth culture where people work hard, celebrate wins and help each other succeed.
• Learn and grow your way: Access training, development programs and opportunities to build your skills, whether you're just starting out or looking to take the next step.
• Benefits beyond travel: Take advantage of employee discounts, wellbeing resources and a range of benefits designed to support you at work and beyond.

Inclusion and Diversity

At Jetstar, we’re proud to be an equal opportunity employer and believe our differences make us stronger. We’re committed to creating an inclusive workplace where everyone feels valued, respected and supported to be themselves and thrive.

We welcome applications from people of all backgrounds, cultures and experiences, and strongly encourage Aboriginal and Torres Strait Islander peoples to apply.

We’re also committed to providing an accessible and inclusive recruitment experience. If you require any adjustments or additional support throughout the recruitment process, we encourage you to let us know when submitting your application.

We can’t wait to hear from you. Apply by 11:59pm on the 6th of November.