Avantor is looking for a CRM/C4C Superuser & Trainer to join our team in Bucharest, Romania.
The CRM/C4C Superuser & Trainer will support the European Equipment Service team by ensuring optimal adoption, data quality, and effective use of SAP - C4C- FSM (Cloud for Customer). This role combines system expertise, process ownership, training development, and user support.
The Superuser acts as the primary European liaison between business users and central/global CRM teams, ensuring that CRM tools, workflows, and reporting capabilities enable operational excellence and commercial performance. CRM Expertise & User Support Act as first-line expert for C4C users across Europe. Troubleshoot issues, escalate defects, and support release testing (UAT).
Education: Bachelor’s degree in business, IT, Operations, or equivalent experience.
CRM Expertise & User Support: Act as first-line expert for C4C users across Europe. Troubleshoot issues, escalate defects, and support release testing (UAT). Maintain documentation on processes and system updates. Ensure compliance with CRM standards and data governance.
Training Development & Delivery: Deliver onboarding and advanced C4C training. Create and update manuals, guides, and e-learning content.
Lead refresher training after system updates.Host newsletters to the team regarding system update, tips & tricks and best practice
Process Alignment & Improvement: Standardize C4C workflows between countries. Identify improvement opportunities and support global C4C initiatives. Support mapping and optimization of end-to-end processes
Jira Management : Manage Jira tickets related to C4C issues, enhancements, and change requests. Prioritize, track, and update tickets in collaboration with IT and global CRM teams. Ensure proper documentation of requirements and acceptance criteria. Communicate status updates to EU stakeholders.
Reporting & Data Quality: Monitor C4C data quality and drive corrective actions. Support managers with dashboards and reporting. Run periodic audits (opportunity hygiene, ticket status, mandatory fields).
Stakeholder Communication: Act as liaison between EU ES business teams and global C4C teams. Collect requirements, communicate changes, and ensure smooth rollouts.
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.
Why Avantor?
Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.
The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.
We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!
We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.
If you need a reasonable accommodation for any part of the employment process, please contact us by email at recruiting@avantorsciences.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.
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Avantor® is a leading global provider of mission-critical products and services to customers in the biopharma, healthcare, education & government, and advanced technologies & applied materials industries.
Our portfolio is used in virtually every stage of the most important research, development and production activities in the industries we serve.
Our global footprint enables us to serve more than 300,000 customer locations and gives us extensive access to research laboratories and scientists in more than 180 countries. We set science in motion to create a better world.
More than 14,500 strong, our associates are passionate about our mission to set science in motion to create a better world. We share enthusiasm for innovation, excellence, and achievement. Whether we are collaborating with our customers to advance science or solve multifaceted problems, we help them reach their goals more efficiently and effectively.
Visit our website to learn more about Avantor.
