Job Title: C1 English Speaker Customer Service Agent
RayaCX is a leading customer experience management company based in Cairo, Egypt. We provide a wide range of services to our clients, including customer service, technical support, and sales support. Our goal is to help our clients deliver exceptional customer experiences and build long-term relationships with their customers.
We are seeking a highly motivated and skilled C1 English Speaker Customer Service Agent to join our team in Cairo, Egypt. The ideal candidate will have excellent communication skills, a strong customer service mindset, and the ability to work in a fast-paced environment. As a Customer Service Agent, you will be responsible for providing exceptional customer service to our clients' customers, handling inquiries and resolving issues in a timely and efficient manner.
Key Responsibilities:
- Handle inbound and outbound customer service calls in a professional and courteous manner.
- Provide accurate and timely information to customers regarding products, services, and policies.
- Resolve customer complaints and issues by actively listening, identifying the problem, and finding a satisfactory solution.
- Document all interactions with customers in our CRM system.
- Follow up with customers to ensure their issues have been resolved to their satisfaction.
- Meet or exceed performance targets, including call handling time, first call resolution, and customer satisfaction.
- Collaborate with other team members and departments to ensure a seamless customer experience.
- Continuously improve knowledge of products, services, and processes to provide the best support to customers.
Requirements:
- C1 level proficiency in English (written and spoken).
- Previous experience in a customer service role is preferred.
- Excellent communication skills and a customer-centric mindset.
- Ability to multitask and work in a fast-paced environment.
- Strong problem-solving and decision-making skills.
- Proficient in using Microsoft Office and CRM systems.
- Flexibility to work in shifts, including evenings and weekends.
RAYA Customer Experience provides next-generation BPO and customer experience management on behalf of clients across various industries. RAYA CX has been the preferred partner of customer service, technical support, and global services for Fortune 1000 companies across North America, Europe, the Middle East, and Africa, since 2001.
Delivering from the most competitive and highly skilled labor markets, RAYA CX provides an array of integrated business process outsourcing solutions supported by advanced technology, robust strategies, continuous improvement, and innovation.
