Job Description

Deadline Date: Thursday 28 May 2026

Requirement: IT Technician - Change Management Coordination

Location: Brunssum, NL

Full Time On-Site: Yes

Time On-Site: 100%

Total Scope of the request (hours): 800

Required Start Date: 6 July 2026

End Contract Date: 31 December 2026

Required Security Clearance: NATO SECRET

Duties & Role:

The successful candidate will perform duties such as the following:

• Administers Requests for Change, reviews and closes Requests for Change, and reports on results;
• Documents meeting minutes of the local Change Advisory Board;
• Assists in planning and management changes and configuration items. Monitors all CSU change management, Service Asset and Configuration Management activities in accordance with Agency directives, processes and local procedures;
• Assists in development and execution of local release and deployment schedules, in accordance with Agency directives, processes and local procedures;
• Conducts reviews and supports Verification Audits against Configuration Management Database. Supervises Configuration Control activities and ensures execution in accordance with Agency directives, processes and local procedures;
• Plans, manages, coordinates assigned resources and conducts work to meet quality targets;
• Takes initiative to investigate and resolve technical issues in a systematic approach;
• Maintains sound knowledge on implemented technologies;
• Advises superiors and recommends technical solutions;
• Performs other duties as may be required.

Work location may include other sites with our GAoR in NL & DE.

Requirements

Skill, Knowledge & Experience:

• The candidate must have a currently active NATO SECRET security clearance
• Higher vocational training in a relevant discipline with 5 years post-related experience;
• ITIL V3/ V4 foundation is essential,
• In depth experience in ITIL Change Management;
• Knowledge of various ITIL processes and their relationships and purposes;
• Experienced in Configuration management;
• Experience with Release and deployment;
• Competent in the use of personal computer office automation packages (such as; Windows, Word, Excel and PowerPoint);
• Familiarity with the use of computer based administrative support tools;
• Broad experience with, and understanding of, various ICT components used to deliver services, ranging from servers, PC's, VOIP telephones, call manager, satellite receivers, active network components, such as; routers switches and firewalls, as well as software applications and patching practices;
• Familiarity and understanding with risk management practises in conjunction with the execution of IT change management. This is a role that we require a very quick onboarding into the role, so practical experience in a face to face dynamic environment, talking to teams and Customers face to face, over the telephone and in meetings is a must

Desirable Experience and Education

• ITIL Service Transition certification desirable
• Broad and in-depth experience of the ITIL Service Management framework; Project management experience; Configuration Control; IT Collaboration tools;
• Experience in training customers and end users with ITSM tools and processes.
• Prior experience of working in an international environment comprising both military and civilian elements;
• Knowledge of NATO responsibilities and organization, including ACO and ACT