Job Description

General Summary: The C-Store Manager is responsible for leading the day-to-day operations of the store, including register, merchandising, layout, cooking, inventory, bookkeeping, and maintenance.

Essential Functions:

• Ensure a pleasant shopping experience for all customers.
• Review, assign and follow up on daily work lists.
• Supervise the sale of all retail goods and services, including money drop procedures.
• Oversee all food service areas by food standards.
• Oversee, review, update, and correct retail pricing on all retail items.
• Planned and prepared work schedules and coordinated associates' daily assignments and activities to meet the business's needs.
• Recruit, train, coach, manage and supervise store clerks and Assistant Managers.
• Perform open and close processes.
• Monitor competitor prices and report to the corporate office routinely.
• Oversee receiving, verification, and processing of merchandise and vendor shipments.
• Oversee ordering, stock, and display merchandise and supplies.
• Generate reports as needed or required.
• Oversee cash register operations, perform drawer closings, and manage lottery processes.
• Responsible for store profits and all controllable expenses, including labor, inventory, shrinkage and cash.
• Conduct store meetings regularly with staff.
• Enforce all safety and security protocols, all merchandising and vendor policies, and ensure all company procedures are followed.
• Resolve customer complaints in a timely and professional manner.
• Manage all reports of injury or incidents according to company policy.
• Perform functions of assistant manager or C-store clerk as needed

Requirements

• Decision Making – Use effective approaches for choosing a course of action or developing appropriate solutions and reaching conclusions; take action consistent with available facts, constraints, and anticipated consequences.
• Team building – Promotes and facilitates cooperation and commitment within a team to achieve goals and deliverables.
• Customer Service – Commitment to delivering high-quality products and service by adjusting priorities, anticipating and meeting customer needs, and continuously striving to ensure satisfaction.
• Communication - Actively listens, provides regular, consistent, and meaningful information, and effectively expresses the message by organizing and delivering information appropriately.
• Business Acumen - The ability to strategically manage human, financial, and information resources using professional knowledge, skills and judgment to accomplish results and serve customers effectively.

Education/Experience:

High School Diploma or GED, combined with sufficient on-the-job experience to know the processes and variables to accurately manage a convenience store/retail store. Applicants should possess a minimum of 10 years of retail or store-based experience, including at least 2 years in a managerial capacity. Proficient in computer usage, including POS systems and the Internet.

Work Conditions: Conditions described below represent those that must be met by an employee to successfully and safely perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities.

Environment: Regular work schedules. However, if necessary, overtime may be required to complete projects or specialized training. This position works mostly in a climate-controlled office and rarely in extreme heat or cold. No travel is required.

Physical: This position is defined as Medium. Work involves exerting between 20 to 50 pounds of force, occasionally using any combination of body, hands, fingers, arms, legs, and feet to complete tasks. Walking or standing to a significant degree.

Job Type: Full-time

Salary: $48,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work Location: In person