Job Description

Job Location BWH Dodge II ITU Adolescent - Brookline, MA 02467 Position Type Full Time Education Level High School Diploma Salary Range $19.00 - $25.00 Hourly

Job Shift Day

Performs unit clerical and supportive tasks which assist Unit Programming, patients, and unit management.

ESSENTIAL JOB FUNCTIONS

Note: The essential duties and primary accountabilities below are intended to describe the general content of and requirements of this position and are not intended to be an exhaustive statement of duties.

• Organizes and coordinates the flow of information, records, and reports consistent with hospital and unit policy.
• Greets patients, visitors, and personnel arriving on unit and providing them with information appropriate to individual requests.
• Maintains and facilitates communication consisting of:
  • Knowing patient location which includes communicating with Admissions Office as necessary
  • Distributing written correspondence, lab tests, patient diet information, etc., to appropriate departments.
  • Communicating clearly in emergency and stat situations.
  • Maintaining bulletin board and patient discharge board on unit
  • Answering phones, recording, and distributing all messages.
  • Facilitating the Multidisciplinary Treatment Planning session by providing Treatment Plan Forms.
• Ensuring all medical records have appropriate supply of each stationary type:
  • Initiating, assembling, and maintaining patient records.
  • Preparing patient record for transfer.
  • Preparing discharged patient charts and bringing them to Medical Records.
  • Safeguarding and protecting patient confidentiality of Medical Record.
  • Daily review of medical records to ensure the appropriate order of the chart is maintained
  • Participating in audits of medical records as requested
  • Scanning all necessary documents in patient electronic health record
• Participates in Unit Maintenance Activities as evidenced by:
  • Interacting with patients and as appropriate according to nursing instruction
  • Meeting routinely with Nurse Manager of unit to address and monitor daily routine for accountability and follow through.
  • Maintaining appropriate inventory of supplies on unit.
  • Acting in a professional manner
  • Demonstrating responsibility through attendance, punctuality, and proper use of earned time.
  • Participating in own performance evaluation.
  • Typing, filing, scanning, and performing other clerical duties.
  • Any other duties, as requested by Supervisor

Qualifications

KNOWLEDGE, SKILLS & ABILITIES

Education, Licensure or Certification:

High School Education or G.E.D

Work Experience or Related

Experience:

Related experience preferred

Specialized Knowledge, Skills & Abilities:

Strong Interpersonal, organizational, and clerical skills

WORK ENVIRONMENT, CONDITIONS AND DEMANS

• Must be able to sit for up to 6 hours.
• Must be able to climb stairs.
• Must be able to walk between buildings.
• Must be able to see and speak clearly.
• Carry up to 25 pounds for short distances

PHYSICAL REQUIREMENTS AND DEMANDS

NOTE: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions as described below:

Hands:

Example: Ability to use telephones extensively; ability to relay clear written messages; ability to use computer keyboard and calculator extensively.

Vision:

Example: Ability to effectively read, write and process information; ability to input/retrieve information to/from computer and files.

Hearing:

Example: Ability to converse with others to give, take and process information in English; extensive us of telephone. Ability to hear alarms and pages.

Other:

Example: Ability to converse in English with others to give, take and process information; extensive use of telephone.

CORE COMPETENCIES

1. Customer Service:

Ability to provide excellent service to internal and external customers

2. Communication:

Ability to effectively listen, process received information, and express ideas both orally and in writing in English.

3. Initiative:

Ability to initiate actions, take personal responsibility, suggest improvements, and solve problems within scope of job without being asked.

4. Policy and Procedure Compliance:

Ability to understand and comply with government, regulatory, and company rules.

5. Information Management:

Ability to record, report, and maintain confidentiality of information and respond to requests for information.

6. Productivity:

Ability to get assigned work done in an acceptable manner, in the time allotted, with minimal prompting or reminders.