Nine Elms, London - Full-time, WFH Friday’s
About Zapp
Zapp is London’s leading premium convenience retail platform. Founded in 2020, our vision is to disrupt the multi-trillion dollar convenience retail market, currently dominated by major players, by developing best-in-class customer-centric technology and fulfilment solutions. Zapp partners with some of the world’s leading brands to deliver an exclusive range of hand-picked products 24/7, delivered in minutes.
The Role
We are looking for a visionary Category Manager to lead our Fresh Food department. You will be the commercial engine behind our Fruit & Veg, Bakery and Chilled categories - transforming how Londoners shop for everything from daily essentials to luxury treats.
This isn't traditional retail. You’ll be operating at the intersection of high-end curation and hyper-growth logistics, ensuring our "virtual shelves" are always stocked with the right products, delivered in minutes.
Curate a trending, innovative and relevant product range
Build and sustain supplier relationships, whilst driving efficiencies across our supply base
Deliver data-driven insights and market trend analysis to spearhead category growth, providing the analytical backbone for strategic decision-making and competitive positioning
Own supplier negotiations across cost, delivery and payment terms to maximise profitability and minimise risk
Partner cross-functionally with Marketing, Merchandising, Product, and Partnerships to synthesise a cohesive customer offering
5+ years experience in a category management/ buying role in the Food industry
Strong execution mindset and exceptional project management abilities: proven track record of managing multiple concurrent workstreams with competing deadlines and priorities
Strong analytical skills: confident building business cases, and extracting insights from data to drive decisions
Advanced proficiency in Google Workspace (Sheets, Docs, Slides) or Microsoft Excel; experience with Looker is desirable
High-energy self-starter with exceptional attention to detail: You thrive in fast-paced, ambiguous environments, making quick decisions with imperfect information while maintaining meticulous accuracy and spotting problems before they escalate
Tenacious communicator who gets things done: You influence stakeholders at all levels, push back when needed, and maintain a hands-on mentality with natural prioritisation and urgency - always finding solutions rather than roadblocks.
Competitive salary & equity package.
Enjoy 25 days of holiday per year (plus all bank holidays).
Private Health Insurance.
Extended sick pay and maternity/paternity leave pay.
Cycle to work scheme.
Flexible/hybrid working arrangement
Founded in 2020, Zapp is London’s leading premium convenience delivery app, elevating the everyday lives of hundreds of thousands of Londoners. We leverage cutting-edge technology to anticipate customer needs – ensuring the most relevant products are always available, at the right location, at the right time.
From daily essentials to luxury favourites and pharmacy needs, our hand-picked product range showcases global icons and beloved local brands, available for delivery to customers' doors in minutes, 24/7.
We're on a long-term mission to bring technology to convenience retail, a $4 trillion global industry that remains largely offline. Our strategy is simple: build out the system in one of the world's largest megacities – London. We've witnessed significant demand (i.e. 'product-market fit') for on-demand convenience and have decided to focus on a large, profitable segment as we expand our system in the coming years: premium convenience.
Catering to premium, high-demand customers forces us to constantly innovate and encourage the standards of excellence across the board. We're excited to expand Zapp over the coming years and decades as we build the ‘need it now’ supply chain of the future.
Zapp is proud to be backed by some of the world's leading venture capital and growth equity investors, including Lightspeed Venture Partners, as well as some of the most iconic figures of our generation, including Sir Lewis Hamilton.
Come and join our team of scale-up and exit experts from companies such as Amazon, Deliveroo, Selfridges and more.
