Job Description

Butler Toyota Macon

Position: BDC Representative

Report to: Internet Manager

Department: Business Development Center (BDC)

Butler Toyota is seeking a motivated and customer-focused BDC Representative to join our growing team. This position plays a vital role in driving dealership success by managing inbound and outbound customer communications and setting appointments for our Sales and Service departments.

Key Responsibilities

• Handle inbound and outbound phone calls, emails, texts, and online leads promptly and professionally
• Schedule appointments
• Follow up with internet and phone leads to generate showroom traffic
• Maintain accurate customer information in the CRM system
• Confirm upcoming appointments and re-engage missed opportunities
• Provide exceptional customer service and represent the Butler Toyota brand
• Work closely with management and sales teams to achieve department goals

Qualifications

• Previous BDC, call center, or customer service experience preferred (automotive experience a plus)
• Strong communication and interpersonal skills
• Excellent phone etiquette and professional demeanor
• Ability to work in a fast-paced environment
• Basic computer skills and CRM experience preferred
• Reliable, team-oriented, and goal-driven attitude

What We Offer

• Competitive pay plan
• Bonus opportunities
• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off
• Growth opportunities within Butler Automotive Group

Requirements

Must have excellent phone skills and great customer service skills. Previous experience in a sales position preferred.