Job Description

Innisfree Hotels is an inclusive workplace that fosters a culture of care where employees genuinely matter, and their voices are heard.

Location:

Hilton Pensacola Beach

We are looking for a Butler Pantry Clerk who is passionate about food and beverage preparation. Responsibilities include greeting guests, taking orders, accept payments, and prepare and serve food and drinks within the Butler’s Pantry. You will also maintain a clean and well-stocked workspace and dining area, update displays, and continuously expand your knowledge of food and beverage quality, preparation, and presentation.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Always approaches all interactions with guests and employees in a friendly and service-oriented manner by maintaining a positive demeanor.
• Promotes a positive and caring work environment by addressing and resolving any conflict in a calm and poised manner.
• Engages and creates a positive experience for guests.
• Preparing foods, such as baked goods, brewing coffee and tea, make milkshakes and smoothies.
• Takes food and beverage orders from guests.
• Prepares and serves beverages following recipes and procedures for crafting specialty beverages.
• Deliver food and drinks to each guest, refill water glasses, ask customers if they wish refills on purchased drinks, and ensure that customers are satisfied with their order and the service provided.
• Maintaining inventory and equipment by cleaning, troubleshooting, and scheduling repairs.
• Maintains the Butler’s Pantry area and makes sure that all products, drinks, and cups are readily accessible and available for use.
• Collects payments from guests, processes credit card transactions, and accurately manages cash transactions, utilizing the restaurants POS system.
• Taking inventory and replenishing items in display cases, at tables, or behind the counter.
• Demonstrates a thorough knowledge of food and beverage products, menus, and promotions.
• Maintains a friendly attitude, attending all guests in an efficient and prompt manner.
• Provides guests with information about facilities, attractions, and activities in or outside the property.
• Projects a professional manner with an emphasis on hospitality and guest service.
• Performs any other duties as assigned by management.

Qualifications

1. Must have a high school diploma or equivalent.
2. Minimum 1 year of food & beverage customer service experience required.
3. Ability to interpret a variety of instructions provided in written, oral, or scheduled form.
4. Ability to read, write, and speak effectively in English in order to communicate with guests and team members.
5. Knowledge of reservation and POS systems.
6. Ability to work with computers and good knowledge of operating software preferred.
7. Must be able to multi-task and be detail oriented.
8. Must be a team player.

Innisfree Hotels will invest in you, if you invest in you. We are a fast-paced, expanding company and we need team members who thrive on challenge, seek responsibility and value our culture to lead us into the next generation of growth.