Job Description

Raffles & Fairmont the Red Sea, positioned in the kingdom's groundbreaking Red Sea Project, will provide visitors access to two nature-focused resorts. With 361 rooms, 11 distinct dining concepts, including overwater restaurant with views of the Red Sea and the mangroves, and a Spa.

Raffles The Red Sea will be a sanctuary of refined elegance and timeless luxury, nestled within Saudi Arabia’s extraordinary Red Sea destination. Blending Raffles’ legendary graciousness and personalized service with the natural beauty and sustainability ethos of Red Sea Global, the property offers a curated haven for the world’s most discerning travelers.

Key Roles & Responsibilities

• Departmental Epicenter Act as the central communication hub, coordinating butler services and following up on guest activities to ensure flawless service delivery.
• Pre-Arrival Preparation Meticulously review arrival lists (ideally 7 days in advance) and guest profiles to prepare for companion preferences and special requirements.
• Inter-Departmental Liaison Track and monitor service requests performed by other departments—such as Turndown (Housekeeping), Maintenance, or F&B—to ensure they meet Raffles’ strict timelines and standards.
• Operational Coordination Manage the departmental workflow, including monitoring message boxes for task completion and ensuring butlers follow through on scheduled guest rituals.
• Guest Preference Management Actively update guest history databases with personal information, practices, and "likes/dislikes" gleaned from observations and feedback.
• Administrative Support Assist the Head Butler with administrative needs, including inventory control for butler supplies and preparing operational reports.

Professional Standards

• Raffles Values Embody the brand personality: Charming, Graceful, Thoughtful, and Welcoming
• Service Excellence Adhere to the "Top 5 Service Excellence" standards: Look at me, Smile at me, Talk to me, Listen to me, and Thank me
• Compliance Maintain full awareness of LQA (Leading Quality Assurance) and Forbes Travel Guide standards to ensure world-class luxury benchmarks are met.

Qualifications

Qualifications & Attributes

• Experience Typically requires 2–3 years in luxury hospitality (Front Office, Concierge, or Butler service).
• Technical Skills Proficiency in Opera Property Management System (PMS) and Microsoft Office is generally required for coordinating tasks and data.
• Traits Exceptional eye for detail, the ability to work under high pressure with minimal supervision, and strong organizational skills.

Additional Information

• Understanding of Ultra-Luxury guest expectations and brand alignment.
• experience in project coordination, scheduling, and document control during pre-Opening stages.
• Experience in pre-Opening is a must.
• A proactive, anticipatory approach with a strong sense of ownership and accountability.
• Impeccable grooming and personal presentation aligned with Luxury standards.