Job Description

The Butler position provides dignitary guests with the finest in food, beverage, personal butler/valet services and amenities.

• Greets all dignitary guests and makes them feel welcome by seeing to their needs.
• Serves meals, tea, hor d’ouvres, cocktails and other food and beverage to Hotel guest rooms.
• Performs concierge duties.
• Assists dignitary guests in unpacking, packing and the selection, care and maintenance of their wardrobe.
• Coordinates appropriate wardrobe needs i.e., pressing, dry cleaning, and polishing shoes.
• Arranges for personal services such as haircutting and styling, manicures, massages, etc.
• Remains immediately available during assigned shift to respond to guests’ needs and expectations.
• Arranges for the provision of special services on request such as birthday cakes, special food or beverages, etc.
• Maintains butler’s pantry and all other assigned areas in a neat and serviceable condition.
• Reports any deficiencies to assigned supervisor and coordinates corrective action.
• Maintains the hospitality and clean, professional appearance of the Hotel Lobby and guest sitting areas.
• Demonstrates Caesars Spotlight 5 behaviors: Initiates Friendly Greeting, Smiles and Makes Eye Contact, Demonstrates Upbeat and Positive Attitude, Checks for Satisfaction, Provides a Warm Farewell.

• Minimum two years experience in hospitality services such as butler/valet or equivalent.
• Literate and fluent in English. As well as the ability to read, write and speak in English.
• Previous customer service experience required, with an emphasis in the hospitality industry preferred.
• Must possess excellent oral, written and communication skills.
• Must be able to get along well with co-workers and work as a team.
• PC literate with a minimum working knowledge of Microsoft’s Word and Excel required.
• Must be able to work any day of the week and any shift.
• Must present a well-groomed appearance.

PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS:

• Able to lift and carry serving trays weighing up to 25 lbs.
• Auditory range to include immediate environment.
• Visual field to include near and far distances.
• Mobility to move quickly and easily about Hotel and Restaurant areas.
• Ability to maintain composure under all situations, including handling abusive guests, in a positive manner.
• Ability to walk, talk, stand, balance and work in a noisy environment.
• Manual dexterity, including handling silverware, dishware, guest checks and pencils/pens.
• Ability to work as a team member and coordinate activities. Excellent communication skills.
• Ability to work in a “smoke filled” environment.

GAMING PERMIT: N/A

Caesars New Orleans Casino & Hotel earned recognition as a City Business “Best Places to Work” honoree and was named “#1 Large Employer” in the New Orleans area by the “Times-Picayune” Top Workplaces program. A destination property in the heart of the city, we are continually striving to attract the best talent to provide exceptional experiences for our guests.

Caesars New Orleans Casino is a Caesars Entertainment company. Our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.

Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values – Together We Win, All In On Service and Blaze the Trail – every day. Our mission, “Create the Extraordinary”. Our vision, “Create spectacular worlds. That immerse, inspire and connect you. We don’t perform magic; we create it with excellence. #WeAreCaesars”. If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.