Job Description

External Job Title

Butler - Bossier

Why We Need Your Talents:

At Live! we pride ourselves in our exceptional people. Our Team Members are the foundation of our success and truly the most valuable part of the Live! brand

The Butler serves as a key ambassador of personalized hospitality, delivering anticipatory service and ensuring an exceptional guest experience. This role is responsible for tailoring services to individual preferences while executing requests promptly and proficiently. Core responsibilities include managing in-room dining, arranging transportation and excursions, assisting with luggage and wardrobe needs, and coordinating seamlessly with other hotel departments such as housekeeping and maintenance. The Butler’s primary objective is to anticipate and fulfill guest needs, creating a comfortable, luxurious, and seamless stay.

Responsibilities

Where You'll Make an Impact:

• Greet VIP guests upon arrival, escort them to VIP check-in, and provide a detailed orientation of services and Butler team contact methods.
• Ensure arrival rooms meet guest specifications, including special requests, floral arrangements, and food & beverage amenities.
• Manage in-room dining, coffee/tea service, bar setup, and fulfill requests such as unpacking/packing, shoeshine, laundry/dry cleaning, and shopping.
• Secure restaurant reservations, arrange transportation, and coordinate excursions or special experiences.
• Update guest profiles with new preferences and information to enhance future stays.
• Maintain clear communication with Casino Hosts, VIP Services, F&B outlets, and third-party vendors regarding guest needs and experiences.
• Assist room attendants with standards, maintain Butler pantries, and log all guest interactions accurately.
• Report engineering issues via HOTSOS and ensure timely resolution.
• Conduct daily reviews of VIP occupied rooms and monitor cleaning schedules.
• Support room attendants’ standards including folding of clothes left lying out and amenity replenishment.
• Ensure Butler pantries are clean and in an orderly condition.
• Maintain familiarity with status of all rooms to be cleaned on given day.

Skills to Help You Succeed:

• Ability to read and interpret guest instructions and requests.
• Strong interpersonal and communication skills to interact effectively with guests and staff.
• Proficiency in English; additional languages are an advantage.
• Self-motivated with a professional and polished appearance.
• Knowledge of hotel services and ability to convey information clearly.

Qualifications

Must-Haves:

• Hospitality training or certification is a plus.
• Prior experience in Concierge, Housekeeping Supervisory, or Front Office roles preferred.
• Must have the ability to secure and maintain licensure as required by any applicable regulatory entity as may be required to perform assigned duties, or as required by Live’s operating standards.

Physical Requirements:

• Ability to lift up to 25 lbs.
• Ability to push or pull up to 40 lbs.
• Ability to carry up to 15 lbs.
• Frequent bending, kneeling, walking, and climbing steps.
• Prolonged periods of standing; occasional sitting.
• Comfortable working in a high-energy environment with exposure to bright lights, loud noises, and smoking areas.