Job Description

Raffles Hotels & Resorts

The Birthplace of stories and legends since 1887, Raffles is a legendary brand, steeped in history and loved by generations past, present and future. Raffles, at distinguished landmark addresses around the world, is the vibrant heart of its destination, curating experiences that are culturally enriching, intellectually stimulating and always respectful of local communities, heritage and the environment.

About Raffles Doha

Step into a world of refined elegance and timeless artistry at Raffles Doha, an iconic address nestled within the architectural landmark of Katara Towers in Lusail.

Raffles Doha is where luxury becomes deeply personal — a place defined by quiet sophistication, meaningful moments, and the art of thoughtful service. Rooted in a legacy of gracious hospitality, Raffles is renowned for creating experiences that are intimate, bespoke, and unforgettable.

Here, every detail is considered, every interaction intentional, and every guest journey uniquely curated. Our colleagues are artisans of hospitality, empowered to anticipate needs, craft memories, and deliver service with elegance, discretion, and genuine care.

Joining Raffles Doha means becoming part of a storied brand where excellence is not an aspiration, but a standard — and where hospitality is expressed as an art form.

About the Application Process

At Raffles Doha , we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

We invite you to join the world of luxury hospitality at Raffles Doha as our new Butler.

At Raffles Hotels & Resorts, the Butler is the heart of the guest experience, delivering thoughtful, intuitive, and discreet service with exceptional attention to detail. As a trusted ambassador of the brand, the Butler creates memorable and personalized stays by anticipating guest preferences, ensuring seamless service delivery, and embodying the elegance, warmth, and legendary hospitality synonymous with Raffles.

Key Responsibilities:

• Deliver highly personalized and anticipatory service to all guests throughout their stay.
• Create memorable guest experiences through refined attention to detail and genuine care.
• Manage all Butler service operations efficiently, ensuring seamless arrival, stay, and departure experiences.
• Coordinate closely with Housekeeping, Front Office, Concierge, and Food & Beverage teams to exceed guest expectations.
• Maintain a strong understanding of guest preferences and proactively tailor services accordingly.
• Handle guest requests promptly, professionally, and discreetly at all times.
• Ensure suites and guest areas are impeccably prepared in line with Raffles luxury standards.
• Provide unpacking, packing, garment care, and in-room dining services with precision and elegance.
• Anticipate opportunities to enhance the guest journey through thoughtful recommendations and personalized touches.
• Uphold the highest standards of confidentiality, professionalism, and cultural sensitivity.
• Build meaningful relationships with guests to foster loyalty and repeat visits.
• Represent the Raffles brand with poise, sophistication, and exceptional service etiquette.
• Maintain detailed guest profiles and communicate relevant preferences to operational teams.
• Resolve guest concerns gracefully and efficiently, ensuring complete satisfaction.
• Ensure all interactions reflect the timeless heritage, charm, and gracious hospitality of Raffles.

Qualifications

What will you bring to the role?

• Previous experience in a luxury hospitality environment, preferably within Butler Service, Guest Relations, or Rooms Division operations.
• Exceptional interpersonal and communication skills with a warm, gracious, and polished demeanor.
• Strong passion for luxury service excellence and creating memorable guest experiences.
• Demonstrated ability to anticipate guest needs and deliver highly personalized service.
• Excellent attention to detail with strong organizational and multitasking abilities.
• Ability to remain composed and professional in a fast-paced, high-pressure environment.
• Strong problem-solving skills with a proactive and solution-oriented approach.
• High level of discretion, confidentiality, and professionalism.
• Well-groomed with impeccable personal presentation aligned with luxury hospitality standards.
• Ability to work collaboratively across departments to ensure seamless guest experiences.
• Flexible to work shifts, weekends, and public holidays as required by operational needs.
• Proficiency in English required; additional languages are considered an asset.
• Familiarity with luxury hotel systems and guest profile management platforms is preferred.
• Strong cultural awareness and the ability to engage with an international clientele.
• Embrace the Raffles brand promise and luxury in your role and in all your interactions.
• Foster an inclusive environment where every individual feels valued and respected
• Create an environment where colleagues are empowered, supported and recognized

Additional Information

Employee Benefits

Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across Fairmont & Raffles properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.

Our Values

Respect: We value the needs, ideas and individuality of others. We treat everyone with fairness and dignity.

Excellence: We make genuine connections, and we cherish every opportunity to make the people around us feel special.​

Belonging: We celebrate our differences. We support each other and we always stand together.​

Empowerment: We have authority to take initiative and anticipate moments that create unforgettable experiences. ​

Integrity: We build trust through mutual respect and being authentic.​

Diversity & Inclusion

We are committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.